Support Line Operator – Per Diem

Pathways Vermont

. Provide confidential peer support utilizing choice-based, person-centered, risk reduction, and strengths-based approaches .

Posted 11/4/2026part-timeRemote • Vermont • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing confidential peer support through person-centered and strengths-based approaches, while effectively managing crisis situations and adhering to ethical peer support values. Proficient in data collection and communication across various platforms, ensuring quality support for individuals facing mental health challenges.

Highest-signal resume keywords

Certified Peer Support Provider (CPSP)Crisis NegotiationInterpersonal SkillsAdvanced Computer LiteracyData Collection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis ManagementData CollectionMultitaskingCommunication SkillsPeer Support Techniques

Soft Skills

Interpersonal SkillsSelf-ReflectionRelationship BuildingAdaptabilityConflict Resolution

Tools & Technologies

Google SuiteVirtual Phone SoftwareComputer Operation

Certifications & Qualifications

Certified Peer Support Provider (CPSP)

Industry Keywords

Mental Health SupportPerson-Centered ApproachRisk ReductionStrengths-Based ApproachConfidentiality

About the role

Key responsibilities & impact

Provide confidential peer support utilizing choice-based, person-centered, risk reduction, and strengths-based approaches
Respond to callers and texters via phone or text within a reasonable timeframe
Communicate via email, chat, and text with co-workers and supervisors
Complete accurate data collection after each call
Communicate programmatic expectations and limitations to callers and texters
Negotiate adversity and challenging conversations with callers, including conversations about death or wanting to die, substance use, altered states, extreme states, and oppressive systems
Assist callers in crisis and refer them accordingly to appropriate resources
Understand and adhere to policies and procedures, including emergency and on-call protocols
Attend mandatory meetings and training unless excused by the employee’s manager/HR
Complete the Certified Peer Support Provider (CPSP) process
Provide phone support that is free, confidential, nonjudgmental, and available to all Vermonters 24/7

Requirements

What you’ll need

Must live and work in Vermont
Must have the ability to attend 1 team meeting and 1 supervision monthly
Must have the ability to work 1 shift every 4 weeks unless otherwise agreed upon with Supervisor
Direct lived experience of what is commonly referred to as a mental health challenge or crisis (not solely substance use challenges), and a willingness to share when appropriate
Ability to meet the requirements of the Certified Peer Support Provider (CPSP) process with The Copeland Center
Ability and willingness to share one’s own life experiences with intentionality and thoughtfulness
Commitment to providing quality peer support and alignment with peer values/ethics
Excellent interpersonal skills and the ability to form relationships with individuals from diverse backgrounds and experiences including people who have experienced marginalization, oppression, and injustice
Willingness to self-reflect, learn, and take responsibility
Willingness to practice new ways of being in relationships and to seek support when needed
Ability to negotiate crisis situations and set professional boundaries and personal limits
Risk and discomfort tolerance
Willingness to try to find reconnection after disconnection
Ability to work independently and as part of a team
Advanced computer literacy skills; experience with Google Suite preferred
Ability to multitask between phone calls, textline, and team communication
Ability to independently meet job requirements
High school degree or comparable work experience
Availability to work occasional holidays
Ability to work from home independently in a confidential space with limited distractions
Reliable internet connection
Daily operation of a computer and virtual phone software
Ability to read information captured in type on a computer screen
Frequent typing and communicating with team members in a group chat
Ability to participate in virtual meetings
For training purposes if needed, ability to work in an office setting either with others and/or independently

Benefits

Comp & perks

Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support