Enterprise Customer Success Manager

PatientIQ

. Build and maintain long-term relationships with key customer executives, product owners, and others within a geographic territory .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success within the healthcare sector, leveraging strong organizational and communication skills to build relationships and drive customer satisfaction. Proficient in utilizing the PatientIQ platform and collaborating cross-functionally to support product development and sales operations.

Highest-signal resume keywords

Account ManagementCustomer Success ManagementHealthcare Industry ExperienceMicrosoft Office Suite ProficiencyPatientIQ Platform Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer Success ManagementHealthcare ExperienceTechnical AptitudeSQL Understanding

Soft Skills

Organizational SkillsCommunication SkillsCollaborative MindsetProject Management

Tools & Technologies

CRM SoftwareAI-Powered ToolsData Visualization ToolsBusiness Intelligence Tools

Certifications & Qualifications

Bachelor’s DegreeMBA

Industry Keywords

Health-TechMedical IndustryCustomer RenewalsBusiness ReviewsNet Revenue Retention

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Build and maintain long-term relationships with key customer executives, product owners, and others within a geographic territory
Coordinate, develop, and deliver quarterly business reviews to demonstrate progress, value, and growth potential
Maintain positive geographic territory net revenue retention
Serve as the subject matter expert on the PatientIQ platform
Help customers leverage PatientIQ resources, best practices, and processes to achieve their goals
Work cross-functionally with implementations, product, and engineering teams
Provide customer feedback to inform the product roadmap and development strategy
Maintain and regularly update PatientIQ product documentation and internal wikis
Support sales operations and identify opportunities to grow offerings and solve new customer problems
Support and facilitate customer renewals, amendments, and new product opportunities with the sales team

Requirements

What you’ll need

Bachelor’s Degree or MBA in a related field
6+ years in account management or customer success management
At least 3+ years of experience in healthcare, health-tech, or the medical industry
Excellent organizational and communication skills
Ability to handle multiple projects simultaneously
Ability to prioritize tasks, communicate progress regularly, and meet established deadlines
Solid technical aptitude for email, calendaring, and shared documents
Collaborative mindset to work effectively across internal teams
Ability to travel at least 25% annually
Proficient in all Microsoft Office Suite products (Word, Excel, Powerpoint)
Nice to have: experience with a CRM and tools for tracking customer communication, knowledge management, and support tickets
Nice to have: experience leveraging AI-powered tools such as generative AI, analytics, automation, or predictive insights
Nice to have: familiarity with AI-driven analytics, data visualization, or business intelligence tools
Nice to have: basic understanding of SQL and interacting with production software databases

Benefits

Comp & perks

Mission-driven work improving patient outcomes through better data
True idea meritocracy
World-class team
Top-notch health, dental, and vision insurance
401(k)
Flexible PTO
Professional development stipends
Real ownership and opportunity to shape strategy