Technical Support Specialist

PatientNow

. Provide software application support to PatientNow customers via phone, email, and ticketing systems .

Posted 10/13/2026full-timeRemote • United StatesJunior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in software application support, particularly within healthcare technology platforms, while effectively managing customer interactions and resolving technical issues. Strong communication and problem-solving skills are essential for enhancing customer satisfaction and operational efficiency.

Highest-signal resume keywords

Software Application SupportTechnical SupportCRM ExperienceTroubleshooting Software ApplicationsCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software SupportTroubleshootingTechnical AptitudeEMR SupportPractice Management SupportHealthcare Technology PlatformsAnalytical Skills

Soft Skills

Excellent Communication SkillsCustomer Service OrientationMultitaskingProblem-Solving

Tools & Technologies

CRM SystemsTicketing SystemsRemote Support ToolsLogMeInTeamViewer

Industry Keywords

PatientNowOperational EfficiencyRevenue GrowthPatient SatisfactionContinuous Improvement

About the role

Key responsibilities & impact

Provide software application support to PatientNow customers via phone, email, and ticketing systems
Assist clients with all aspects of the PatientNow platform to maximize operational efficiency, revenue growth, and patient satisfaction
Diagnose and resolve software-related issues and hardware integrations involving scanners, barcode readers, cameras, and payment processing devices
Guide customers through troubleshooting steps and communicate solutions clearly
Document customer interactions, issue details, and resolutions in the CRM and ticketing system
Identify, prioritize, and escalate complex or high-impact issues
Conduct customer follow-up and scheduled callbacks
Recommend alternative solutions and best practices to improve customer outcomes and platform adoption
Stay current on PatientNow products, feature releases, industry trends, and support processes
Contribute to a customer-first culture focused on responsiveness, accountability, and continuous improvement

Requirements

What you’ll need

1+ years of software support, technical support, customer service, or help desk experience
Experience troubleshooting software applications and resolving customer issues in a timely manner
Strong technical aptitude with the ability to learn and support multiple software products
Experience supporting EMR, Practice Management, CRM, or healthcare technology platforms preferred
Experience using CRM and ticketing systems to manage customer cases and documentation
Familiarity with remote support tools such as LogMeIn, TeamViewer, or similar technologies
Excellent written and verbal communication skills
Strong customer service orientation with a commitment to delivering exceptional experiences
Ability to multitask, prioritize workload, and manage competing demands in a fast-paced environment
Effective problem-solving and analytical skills

Benefits

Comp & perks

Work at the intersection of innovation and impact, helping real-world practices grow and thrive
Collaborate with a talented, curious team that values experimentation, learning, and customer empathy
Autonomy supported by strong leadership and product discipline
Opportunity to help modernize aesthetics software through innovative, AI-native technology