PatientNow

Product Manager

• Own the VoIP product strategy and roadmap
• Serve as the central product partner across Sales, Onboarding, Support, Engineering, and leadership
• Develop understanding of the VoIP market, competitive landscape, customer needs, and core functionality
• Identify product gaps and define plans for feature parity, usability, reliability, and competitive differentiation
• Own and prioritize VoIP workflows including number porting, workgroups, contact center functionality, app navigation, and regulatory requirements
• Translate customer and market needs into product requirements, user stories, priorities, and execution plans
• Partner with Engineering from discovery through launch
• Work with Sales, Onboarding, and Support to identify customer pain points and resolve escalations
• Establish processes and documentation to close organizational gaps
• Monitor product performance, customer feedback, competitive developments, and operational trends
• Define what to build to compete with incumbent VoIP providers in the SMB market
• Communicate priorities, progress, tradeoffs, and decisions to stakeholders and leadership

VoIP Product Manager