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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in VoIP product strategy and roadmap development, with a strong ability to translate customer needs into actionable product requirements. Proven track record in cross-functional leadership and managing product workflows in fast-paced environments.
Highest-signal resume keywords
VoIP Product ManagementSaaS ExperienceCross-Functional LeadershipCustomer-Centric Problem SolvingProduct Development Lifecycle
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementProduct OperationsProject ManagementUser Story DevelopmentFeature PrioritizationMarket AnalysisRegulatory ComplianceCompetitive DifferentiationWorkflow ManagementData Analysis
Soft Skills
Analytical SkillsOrganizational SkillsProblem-Solving SkillsCommunication SkillsAdaptability
Industry Keywords
VoIPUCaaSContact CenterCustomer NeedsCompetitive LandscapeSaaSFintechCustomer FeedbackOperational TrendsEscalation Management
Tech Stack
Tools & technologiesVoIP
About the role
Key responsibilities & impact- Own the VoIP product strategy and roadmap
- Serve as the central product partner across Sales, Onboarding, Support, Engineering, and leadership
- Develop understanding of the VoIP market, competitive landscape, customer needs, and core functionality
- Identify product gaps and define plans for feature parity, usability, reliability, and competitive differentiation
- Own and prioritize VoIP workflows including number porting, workgroups, contact center functionality, app navigation, and regulatory requirements
- Translate customer and market needs into product requirements, user stories, priorities, and execution plans
- Partner with Engineering from discovery through launch
- Work with Sales, Onboarding, and Support to identify customer pain points and resolve escalations
- Establish processes and documentation to close organizational gaps
- Monitor product performance, customer feedback, competitive developments, and operational trends
- Define what to build to compete with incumbent VoIP providers in the SMB market
- Communicate priorities, progress, tradeoffs, and decisions to stakeholders and leadership
Requirements
What you’ll need- 4+ years of experience in product management, product operations, project management, or a related role
- Ideally experience in SaaS, communications, or fintech
- Strong understanding of VoIP, UCaaS, communications, or contact center products
- Experience taking products or features from discovery through development and launch
- Strong cross-functional leadership skills and ability to create alignment across teams without direct authority
- Excellent analytical, organizational, and problem-solving skills
- Strong customer mindset and ability to translate customer problems into clear product opportunities
- Ability to operate strategically while diving into tactical details
- Comfort working in a fast-paced environment where processes and priorities are evolving
Benefits
Comp & perks- Work at the intersection of innovation and impact, helping real-world practices grow and thrive
- Collaborate with a talented, curious team that values experimentation, learning, and customer empathy
- Autonomy supported by strong leadership and product discipline
- Opportunity to help modernize aesthetics software through innovative, AI-native technology