HR Generalist

Patriot Growth Insurance Services, LLC

. Serve as the first contact for managers and employees on policies, pay, leave, benefits, processes, and workplace questions .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee relations, including performance management, policy enforcement, and conflict resolution, while effectively utilizing HRIS data for decision-making and risk assessment. Possesses strong coaching abilities and sound judgment in navigating complex employment situations.

Highest-signal resume keywords

Employee RelationsHRIS Data InterpretationFederal And State Employment LawCoaching ManagersPHR Or SHRM-CP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementPolicy EnforcementConflict ResolutionCorrective Action DocumentationRisk AssessmentOnboarding CoordinationTurnover AnalysisEmployment Law KnowledgeDocumentation EvaluationMulti-State HR Experience

Soft Skills

Strong Follow-ThroughCross-Team CoordinationSound JudgmentIndependent Work AbilityEffective Communication

Tools & Technologies

HRIS

Certifications & Qualifications

PHRSHRM-CP

Industry Keywords

Insurance BrokerageProfessional ServicesSales-Driven EnvironmentMulti-Location BusinessAcquisitions Support

About the role

Key responsibilities & impact

Serve as the first contact for managers and employees on policies, pay, leave, benefits, processes, and workplace questions
Provide timely answers, communicate response times, and maintain ownership through resolution
Manage routine performance and conduct concerns, including attendance issues, policy violations, conflicts, corrective action, and separations
Gather facts, assess risk, and coach managers through difficult conversations and documentation
Evaluate documentation supporting proposed employment actions and provide practical guidance
Explain employment-decision risks, implications, and precedent; identify matters requiring specialist review
Coordinate pay changes, promotions, and position requests with Total Rewards and HR Operations
Coordinate onboarding readiness, early employment, transfers, role changes, and departures
Maintain performance records and accurate documentation of corrective actions, facts, and key dates
Identify protected leave, accommodation, legal, and other high-risk concerns and involve specialists
Support handoffs to HR Operations for formal investigations and high-risk employment matters
Partner with Talent Acquisition on recruiting and offer matters and Total Rewards on compensation questions
Use HRIS data and reporting to identify turnover, manager issues, struggling teams, and capability gaps
Bring workforce trends and recommendations to regional HR leadership
Track open matters, communicate progress and barriers, and escalate with recommended approaches and risk assessments
Coordinate primary and backup coverage for agency support

Requirements

What you’ll need

5–7 years of HR experience, including direct support to managers and employees
Hands-on employee relations experience in a multi-state environment, including performance concerns, policy violations, conflicts, corrective action, and separations
Bachelor's degree or equivalent experience
Track record of coaching managers through difficult conversations and evaluating employment-action documentation
Working knowledge of federal and state employment law
Ability to work independently without close supervision or a nearby office-based team
Ability to retrieve and interpret HRIS data and reports
Sound judgment when assessing employment risk and identifying matters requiring escalation
Ability to navigate situations not fully addressed by policy and recommend practical action
Strong follow-through and cross-team coordination
PHR or SHRM-CP certification is a valuable addition
Experience in insurance brokerage, professional services, or another sales-driven, multi-location business is a valuable addition
Experience supporting acquisitions or consolidations is a valuable addition

Benefits

Comp & perks

Multiple medical plan options, with preventive care covered at 100%
Free virtual medical and mental healthcare for employees and their families
Dedicated healthcare concierge
Employer-paid short-term and long-term disability coverage
Paid parental leave
Personalized PTO without traditional accruals
Separate sick leave
Competitive 401(k) company match
Comprehensive dental and vision coverage
Employee Assistance Program with confidential mental health, legal, financial, and work-life support
Company paid holidays
Supplemental compensation may include performance-based bonus, commission, or equity