Patriot Growth Insurance Services, LLC

Learning and Development

• Diagnose performance needs through stakeholder interviews, learner feedback, field insights, and business data
• Design performance-based learning journeys covering readiness, instruction, practice, coaching, reinforcement, and performance checkpoints
• Create facilitator guides, participant materials, role-play scenarios, job aids, assessments, leader tools, and communications
• Partner with subject matter experts and business leaders to transform technical expertise into practical, learner-centered solutions
• Develop assessment and measurement strategies evaluating readiness, skill application, behavior adoption, and business impact
• Support organizational readiness and change adoption through communications, reinforcement plans, and continuous improvement
• Maintain learning templates, standards, governance processes, and resource libraries to improve quality and consistency

Explore Instructional Designer at Patriot Growth Insurance…. Review requirements and application details.

Instructional Designer

Client Services Representative

• Build and strengthen relationships with clients, carriers, producers, and internal partners
• Manage policy changes, endorsements, billing inquiries, and service-related requests
• Review policy documentation and coverage changes for carrier requirements, agency procedures, and compliance standards
• Coordinate new business onboarding from sales to ongoing account service
• Identify coverage gaps, account rounding opportunities, and additional client needs
• Facilitate communication between clients, carriers, and internal teams to resolve issues
• Support remarketing efforts and manage account servicing throughout the policy lifecycle
• Maintain accurate documentation, account records, and system updates

Explore Client Services Specialist at Patriot Growth Insurance…. Review requirements and application details.

Client Services Specialist

Human Resources

• Serve as the first contact for managers and employees on policies, pay, leave, benefits, processes, and workplace questions
• Provide timely answers, communicate response times, and maintain ownership through resolution
• Manage routine performance and conduct concerns, including attendance issues, policy violations, conflicts, corrective action, and separations
• Gather facts, assess risk, and coach managers through difficult conversations and documentation
• Evaluate documentation supporting proposed employment actions and provide practical guidance
• Explain employment-decision risks, implications, and precedent; identify matters requiring specialist review
• Coordinate pay changes, promotions, and position requests with Total Rewards and HR Operations
• Coordinate onboarding readiness, early employment, transfers, role changes, and departures
• Maintain performance records and accurate documentation of corrective actions, facts, and key dates
• Identify protected leave, accommodation, legal, and other high-risk concerns and involve specialists
• Support handoffs to HR Operations for formal investigations and high-risk employment matters
• Partner with Talent Acquisition on recruiting and offer matters and Total Rewards on compensation questions
• Use HRIS data and reporting to identify turnover, manager issues, struggling teams, and capability gaps
• Bring workforce trends and recommendations to regional HR leadership
• Track open matters, communicate progress and barriers, and escalate with recommended approaches and risk assessments
• Coordinate primary and backup coverage for agency support

Explore HR Generalist at Patriot Growth Insurance…. Review requirements and application details.

Open roles

Instructional Designer

Client Services Specialist

HR Generalist