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Customer Success Junior
Pattern Bioscience. Own a portfolio of 10 to 15 ecommerce clients across Brazil .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing ecommerce client portfolios, driving platform adoption, and delivering actionable insights from performance data. Proficient in collaborating with cross-functional teams to achieve measurable client success and enhance customer relationships.
Highest-signal resume keywords
Digital Marketing ExperienceClient Relationship ManagementPerformance Data AnalysisStrong Communication SkillsROI Hunter Platform Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital MarketingClient ManagementPerformance Data AnalysisEcommerce StrategyAccount Responsibility
Soft Skills
Strong CommunicationCollaborative ApproachPresentation Skills
Tools & Technologies
ROI HunterMetaGoogleTikTok
Industry Keywords
EcommerceClient SuccessUpsell OpportunitiesTraining SessionsCase Studies
About the role
Key responsibilities & impact- Own a portfolio of 10 to 15 ecommerce clients across Brazil
- Run bi-weekly or monthly client calls and help clients implement ROI Hunter strategies
- Manage renewals and identify upsell opportunities
- Increase platform adoption through training sessions and day-to-day support
- Join weekly product team meetings to stay current on product releases
- Collaborate with product, marketing, and finance teams
- Help clients achieve measurable results using ROI Hunter
- Build case studies highlighting customer success
- Report to Vitória Gomes
- Complete platform training, shadow other CSMs, and progressively take over client relationships during the first 90 days
Requirements
What you’ll need- At least 2 years of experience in digital marketing, ideally with direct client or account responsibility
- Comfortable reading performance data and turning it into actionable client recommendations
- Hands-on exposure to at least one of Meta, Google, or TikTok
- Strong communication and presentation skills
- Collaborative approach, regularly working with product, marketing, and finance
- Strong English language skills are required
- Spanish is a plus, not a requirement
Benefits
Comp & perks- Meal vouchers (BRL 35/working day)
- Health insurance plan (Sul América)
- Work from home subsidy (150 EUR/quarter)
- Education budget
- 30 days of paid vacation leave per year of service, accrued gradually
- Quarterly performance bonus
- Phone plan
- Company and team events (online & offline)
- Buddy support during the first three months
- Career growth into a Strategic or Senior CSM role