Pattern Bioscience

Director

• Lead all aspects of Pattern’s go-to-market strategies, primarily focused on Amazon 1st Party (Vendor Central) marketplace management
• Oversee partner relationships and manage joint business plans with Amazon
• Negotiate vendor agreements and resolve escalations
• Set the strategic direction for 1P ecommerce initiatives
• Guide integration of SaaS solutions and Outcomes as a Service into marketplace strategies
• Work closely with Product and Technology teams to deliver scalable results
• Extend marketplace strategy across Amazon and select strategic marketplaces, including Walmart.com and Target.com
• Set direction for end-to-end planning, forecasting, and inventory optimization across high-profile beauty brands
• Own category intake strategy, including OTB, ordering, and excess management
• Translate forecast deviations into mitigation actions
• Shape segmented assortment strategy using quantitative market analysis
• Lead executive-level brand partner relationships and supply chain optimization discussions
• Set trading lever strategy, including swap and return negotiations, EOL MD management, and promotional planning
• Own annual, quarterly, and weekly budgets with Finance and Brand Growth leadership
• Lead onboarding strategy for new partners
• Drive operational excellence through innovation projects and team initiatives
• Represent Beauty brands in Inventory Health Reviews, Quarterly Business Reviews, and Assortment Reviews
• Build, develop, and lead Associate Directors and Managers

Director of Beauty

QA Engineer

• Run detailed QA on Amazon A+ Content and Image Stack modules, cross-referencing Figma design files against content sheets, copy documents, Google Sheets, and PDFs
• Ensure projects are delivered on time, within scope, and with correct stakeholder approvals
• Ensure all details needed for material creation are complete before production begins
• Verify copy accuracy, including headlines, bullets, claims, and brand voice, across modules and product variants
• Audit images against hero/reference product photos for AI-generation errors, color mismatches, cropping issues, and packaging inaccuracies
• Check file naming conventions and SKU counts across shared-drive folders
• Follow up through appropriate channels when mistakes or incomplete details are found
• Log and prioritize QA findings with severity ratings and actionable feedback for designers and copywriters
• Track task progression across pre- and post-production and keep CPMs and project owners updated
• Maintain and apply brand-specific QA guidelines
• Incorporate reviewer feedback to improve the QA process
• Develop and continuously improve product/content inspection workflows

Quality Assurance

• Set Pattern's global brand strategy and lead the creative team across every market, including China and EMEA
• Partner with the CMO and executive team on high-level strategy
• Conduct hands-on creative review and oversee social media strategy
• Build and maintain systems and people that keep Pattern's voice consistent across channels
• Measure brand and creative work against efficient growth and demand generation
• Own creative budgets, agency and freelance vendor economics, and headcount planning
• Attract, hire, retain, and coach world-class creative talent, including the team in Pune, India
• Lay groundwork to bring content strategy under the team as its scope expands
• Participate in portfolio and work sample review, cross-functional interviews, background check, executive review, and offer process

Senior Director, Global Brand and Creative

Social Media Manager

• Travel to industry shows and events, estimated 50% travel time
• Conduct on-the-street broadcast-style interviews with brands, attendees, and industry personnel
• Shoot and edit content in real time using mobile-first tools such as CapCut
• Tag and feature approximately 10 brands daily across platform-ready social content
• Post, manage, and track content performance across social channels during and after events
• Integrate Amazon listings and product links into interview content alongside content teams
• Support broader media initiatives including the Totally SKU'd podcast and Unpacked with our CMO
• Deliver same-day or next-day published posts
• Collaborate with the Content and Social team under the Head of Content Strategy

Social Media Creative Manager

Brand Manager

• Lead a high-performing team of Operations Managers while driving marketplace strategy for brand partners
• Scale the TikTok Shop division, mentor operations managers, and refine strategic playbooks for key brand partners
• Partner with supply chain and internal logistics teams on procurement, inventory allocation, and fulfillment for live shopping and creator-driven demand
• Lead end-to-end Product Detail Page optimization, product launches, listing quality, and creative asset enhancements for TikTok Shop storefronts
• Oversee shop health, customer service workflows, fulfillment SLAs, onboarding coordination, and adaptation to TikTok Shop policies
• Monitor price parity and unauthorized sellers to protect brand integrity
• Guide offshore operations partners and internal operational specialists across active accounts
• Collaborate with product, supply chain, commercial, and finance teams to resolve bottlenecks and streamline workflows
• Prioritize and execute multiple competing workstreams while maintaining quality, speed, and alignment
• Report directly to the VP of Social Commerce

Senior Manager – Brand Experience

Customer Support

• Respond to and resolve customer escalations and brand partner support tickets in Zendesk using SOPs and macros
• Keep SOPs, macros, and documentation current as processes change
• Manage the Quality Audit process, including scorecards, audit assignments, agent feedback, and calibration sessions with CS leadership
• Own brand onboarding by preparing for and leading onboarding calls, uploading brand resources, following up on questions, and setting up reporting needs
• Help build and deliver written, video, and live training content for new hires and existing teammates
• Manage manual and automated reporting, perform brand follow-ups, and identify and resolve negative trends
• Partner with Account Leads, Team Leads, Seniors, and cross-functional teams to identify recurring pain points and implement improvements
• Drive operational excellence and measurable gains in customer satisfaction, team efficiency, and business performance
• Report to the Customer Development Manager and collaborate with CS Automations, HQ2, and Brand Management teams

Customer Support Continuous Improvement Specialist

Accounting Manager

• Prepare journal entries and financial reports
• Analyze financial data
• Utilize ERP software
• Assist accounting staff with accounting activities
• Shadow Accounting department members
• Assist with research and data entry
• Maintain accurate and complete financial records
• Prepare balance sheets, income statements, invoices, and other documents
• Take on additional accounting and office operations tasks or projects
• Follow through on assignments and projects to completion
• Collaborate with full-time Accounting team members
• Receive supervision, mentorship, and guidance from the Global Controller, Corporate Controller, and Accounting Managers
• Contribute ideas and insights to implement actionable solutions

Accounting Internship

Financial Planning and Analysis

• Assist with preparing and distributing financial analysis and reporting packages
• Analyze information related to current performance
• Work with Financial Analysts to prepare sensitivity analyses on revenue, expenses, and profitability by modeling changes in key variables
• Develop detailed financial forecasts of financial statements incorporating key financial and operational metrics
• Collaborate with FP&A Analysts and the FP&A Manager
• Meet regularly with the FP&A Manager to discuss performance
• Collaborate with team members to implement actionable solutions

Finance Internship

• Directly manage, mentor, and build Associate Directors of TikTok Shop while maintaining indirect leadership over Account Manager teams
• Set operational standards, refine performance metrics, and oversee talent development
• Collaborate with the Head of Accounts for TikTok Shop, reporting to the VP of Social Commerce, to align commercial targets, team structures, and market-expansion initiatives
• Lead executive-level client strategy and own primary escalations for high-value enterprise brands
• Translate marketplace insights into long-term growth playbooks
• Own total portfolio GMV, retention, and revenue expansion across all accounts in the pod
• Ensure team members consistently exceed brand KPIs
• Partner with Product, Engineering, Creator Operations, and Marketing leadership to influence the Pattern Creators software roadmap
• Monitor algorithm changes, TikTok Shop feature releases, and live shopping ecosystems
• Drive sustainable GMV and revenue expansion while maintaining client retention
• Build a leadership pipeline by mentoring and developing Associate Directors
• Pioneer enterprise-grade TikTok Shop growth playbooks
• Complete 30/60/90-day team, account, and strategic ownership milestones

Director of Brand Management, TikTok Shop

Vice President

• Maintain end-to-end ownership of the full book of business and identify portfolio risks early
• Serve as the primary escalation point, diagnose root causes, and drive issues to resolution
• Lead cross-functional initiatives with inventory management, ecommerce operations, and broader operations teams
• Coach and develop Social Commerce Directors on playbooks, automation adoption, and client management standards
• Own brand- and organizational-level forecasting and P&L management
• Establish scalable operating standards for Social Commerce Directors
• Drive profitable growth and strong P&L performance across the brand portfolio
• Establish cross-functional accountability between brand management, operations, and finance
• Report directly to executive leadership, VP of Social Commerce, Grace Yang
• Directly manage Social Commerce Directors and operational enablement roles

Vice President – Social Commerce Management

Machine Learning Engineer

• Own evaluation systems and model-side quality improvements for Pattern's generative content platform
• Build and maintain datasets, rubrics, and automated judges evaluating content-engine changes
• Convert brand rejection reasons into structured, labeled training data for model improvements
• Quantify qualitative improvements to generated content
• Decide and defend approval thresholds for generated content with data science and brand teams
• Build quality gates to catch problematic outputs before brand review and reduce rework
• Complete onboarding and contribute to an existing regression suite
• Own a defined slice of the evaluation system end to end
• Drive a fine-tuning or retrieval experiment from hypothesis to validated result
• Collaborate with brand, data science, engineering, and partner teams
• Work on AI-generated titles, bullets, A+ modules, and imagery across ecommerce listings