Manager, DTC Business

Pattern Bioscience

. Strengthen Pattern's recovery logistics and own non-new sales channels .

Posted 10/12/2026full-timeLehi • Utah • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in parcel logistics and carrier management, with a strong focus on optimizing supply chain processes and enhancing delivery performance. Proficient in data analysis and P&L management to drive cost reductions and improve operational efficiency.

Highest-signal resume keywords

Parcel Logistics ManagementCarrier NegotiationP&L ForecastingSQL ProficiencyShipping Systems Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Parcel LogisticsCarrier ManagementTransportationE-Commerce FulfillmentData AnalysisP&L ManagementSQLExcelRate ShoppingContract Structures

Soft Skills

Clear CommunicationOwnership Mindset

Tools & Technologies

Label APIsShipping SystemsCarrier Integrations

Industry Keywords

Supply ChainLast-Mile CarriersPerformance ReviewsCost-Reduction RoadmapsInventory Placement

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Strengthen Pattern's recovery logistics and own non-new sales channels
Optimize the reverse logistics supply chain funnel end-to-end
Manage relationships with national, regional, and last-mile carriers, including performance reviews, escalations, and capacity planning
Lead rate negotiations and contract renewals using volume forecasts, zone and service-level mix, and benchmark data
Evaluate and onboard new carriers and services
Drive growth in orders delivered in two days or less through inventory placement, injection points, cutoff times, and carrier-to-building assignment decisions
Track delivery promise accuracy, on-time performance, transit time by lane, and cost per shipment
Optimize speed and cost by selecting appropriate service levels
Improve rate shopping, service selection, and label timing with Product
Coordinate warehouse and carrier timelines, including pickup windows, cutoffs, and manifesting
Serve as escalation point for Customer Support on carrier and program performance
Identify root causes and implement permanent fixes
Manage carrier claims and service-failure recovery
Own shipping P&L forecasting, budgeting, variance analysis, and cost-reduction roadmaps
Use AI to analyze processes and data, maintain leadership scorecards, and develop solutions for Product testing
Report recommendations regularly to senior leadership
Report to the VP, Supply Chain and collaborate with Product, Warehouse Operations, Customer Support, and Finance

Requirements

What you’ll need

4–8 years of experience in parcel logistics, carrier management, transportation, e-commerce fulfillment, or supply chain
Bachelor's degree in supply chain, business, engineering, or a related field, or equivalent experience
Hands-on experience with UPS, FedEx, USPS, and regional or last-mile carriers, including zones, surcharges, dimensional weight, accessorials, and contract structures
Experience negotiating or directly supporting carrier agreements, with ability to build a data-backed case
Comfort with shipping systems, including label APIs, rate shopping, carrier integrations, and order flow
Ability to communicate with engineers and product managers and help prioritize what to build
Strong SQL and Excel or Google Sheets skills
Ability to build analyses and own a P&L
Ownership mindset and clear communication with operations, support, finance, and executives

Benefits

Comp & perks

Unlimited PTO
Paid Holidays
Onsite Fitness Center
Company Paid Life Insurance
Casual Dress Code
Competitive Pay
Health, Vision, and Dental Insurance
401(k) match: 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred