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Pattern Bioscience

Partner Onboarding Manager

Pattern Bioscience

. Facilitate effective communication between sales and services teams, ensuring alignment on onboarding timelines and expectations .

Posted 11/11/2026full-timeLehi • Utah • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing onboarding processes and partner relationships, ensuring effective communication and alignment across sales and services teams. Proficient in developing training materials and managing multiple projects while maintaining operational efficiency in the ecommerce industry.

Highest-signal resume keywords
Project ManagementClient CommunicationTraining DevelopmentProcess ImprovementEcommerce Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Onboarding CoordinationSOP ManagementBrand SetupMarketplace Listing CreationEscalation Management
Soft Skills
Effective CommunicationOrganizationTeam ManagementCollaborationSupport
Certifications & Qualifications
Bachelors Degree
Industry Keywords
EcommerceRetailSalesServicesPartner Experience

About the role

Key responsibilities & impact
  • Facilitate effective communication between sales and services teams, ensuring alignment on onboarding timelines and expectations
  • Coordinate and/or execute onboarding of new partners from signing through marketplace listing creation
  • Manage SOPs and drive process improvements for internal programs
  • Provide ongoing communication and support to SEMs from brand setup through first sale
  • Assist in pre-sales activities, including calls and in-person meetings with potential clients
  • Provide training and ongoing support to internal teams and external partners
  • Develop and deliver training materials and sessions for various audiences
  • Manage initial setup and coordination for brand expansions
  • Maintain communication with sales, services, brand management, marketplace, fulfillment, and territory offices
  • Own the partner offboarding process from start to finish
  • Manage brand escalations with Legal, Accounting, Reverse Logistics, and Ecommerce teams
  • Report to the Associate Director of Partner Experience and regularly interact with the Director of Partner Experience
  • Collaborate across nearly every function worldwide
  • Train and manage a team in India

Requirements

What you’ll need
  • Bachelors Degree
  • Experience managing expectations with clients in internal and external programs/projects
  • Ability to see multiple projects through to completion simultaneously while maintaining SLA expectations
  • Organization and effective communication with global offices and remote teams
  • Operational experience within the ecommerce/retail industry preferred, but not required

Benefits

Comp & perks
  • Unlimited PTO
  • Paid Holidays
  • Onsite Fitness Center
  • Company Paid Life Insurance
  • Casual Dress Code
  • Competitive Pay
  • Health, Vision, and Dental Insurance
  • 401(k) match: 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred