Senior Manager – Brand Experience

Pattern Bioscience

. Lead a high-performing team of Operations Managers while driving marketplace strategy for brand partners .

Posted 9/23/2026full-timeLehi • Utah • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in e-commerce operations, including Product Detail Page optimization and marketplace management, while effectively leading and mentoring teams to achieve strategic goals. Strong collaboration with cross-functional teams to enhance supply chain efficiency and uphold brand integrity is essential.

Highest-signal resume keywords

E-Commerce OperationsProduct Detail Page OptimizationMarketplace ManagementStakeholder ManagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Marketplace StrategyInventory AllocationFulfillment ManagementProcurementProduct LaunchesListing QualityCreative Asset EnhancementsShop Health MonitoringCustomer Service WorkflowsOnboarding Coordination

Soft Skills

Organizational SkillsEmotional IntelligenceCollaborationAssertivenessAccountability

Tools & Technologies

TikTok ShopAmazon

Industry Keywords

Supply ChainLogisticsOperations ManagementLive ShoppingBrand Integrity

About the role

Key responsibilities & impact

Lead a high-performing team of Operations Managers while driving marketplace strategy for brand partners
Scale the TikTok Shop division, mentor operations managers, and refine strategic playbooks for key brand partners
Partner with supply chain and internal logistics teams on procurement, inventory allocation, and fulfillment for live shopping and creator-driven demand
Lead end-to-end Product Detail Page optimization, product launches, listing quality, and creative asset enhancements for TikTok Shop storefronts
Oversee shop health, customer service workflows, fulfillment SLAs, onboarding coordination, and adaptation to TikTok Shop policies
Monitor price parity and unauthorized sellers to protect brand integrity
Guide offshore operations partners and internal operational specialists across active accounts
Collaborate with product, supply chain, commercial, and finance teams to resolve bottlenecks and streamline workflows
Prioritize and execute multiple competing workstreams while maintaining quality, speed, and alignment
Report directly to the VP of Social Commerce

Requirements

What you’ll need

Exceptional organizational skills and proven ability to prioritize numerous moving parts and manage complex workstreams
High emotional intelligence, strong point of view, and direct assertiveness
Ability to collaborate across matrixed teams and hold procurement, logistics, and finance partners accountable
Strong stakeholder management skills and ability to navigate internal organizational dynamics
Background in e-commerce operations, store health, PDP optimization, or marketplace management
TikTok Shop or Amazon experience highly valued
Demonstrated ability to manage distributed execution teams, including offshore support teams
Ability to empower team members to deliver high-impact results

Benefits

Comp & perks

Unlimited PTO
Paid Holidays
Onsite Fitness Center
Company Paid Life Insurance
Casual Dress Code
Competitive Pay
Health, Vision, and Dental Insurance
401(k) match: 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred