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Pattern Bioscience

Technical Support Specialist, Level 1

Pattern Bioscience

. Provide direct client support through Intercom .

Posted 10/22/2026full-timePune • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client support through platforms like Intercom and Jira, with a strong focus on image processing stability and customer satisfaction metrics. Proficient in SQL and APIs, with a solid understanding of technical writing and marketing strategies.

Highest-signal resume keywords
Client Support Through IntercomBasic SQLKnowledge Of APIsImage Processing StabilityTechnical Writing Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Basic SQLKnowledge Of APIsImage ProcessingTechnical Writing
Soft Skills
Communication SkillsPatienceEmpathy
Tools & Technologies
IntercomJiraSlackGraylogBrowser Development Tools
Industry Keywords
Customer SatisfactionImage Processing StabilityMarketing StrategiesAI Experience

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Provide direct client support through Intercom
  • Provide internal support through Jira and the product-support Slack channel
  • Ensure image processing stability
  • Maintain median first-response and overall response times under 5 minutes on Intercom
  • Achieve customer satisfaction above 90% on Intercom
  • Achieve CSM satisfaction above 4/5 on Jira
  • Participate in at least 20% of incoming requests
  • Keep failed image-processing requests below 1 million in 24 hours
  • Suggest improvements to image processing stability

Requirements

What you’ll need
  • Communication skills
  • Patience and empathy
  • Basic SQL
  • Fluent English, written and verbal
  • Knowledge of APIs, including FB GraphAPI and GA API
  • Advanced understanding of logs, including Graylog
  • Deep understanding of image processing in Meta and ROI Hunter
  • Browser development tools
  • Hands-on AI experience (should-have)
  • Knowledge of marketing strategies (should-have)
  • Technical writing skills (should-have)