Software Account Manager

Patterson Companies, Inc.

. Own and manage a portfolio of customer accounts, driving retention and engagement throughout the customer lifecycle .

Posted 10/22/2026full-timeRemote • Minnesota • United StatesJuniorMid-Level💰 $68,300 - $88,767 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, customer engagement, and retention strategies, with a strong focus on driving software adoption and customer satisfaction. Proficient in analyzing customer needs and developing tailored solutions while collaborating with cross-functional teams.

Highest-signal resume keywords

Account Management ExperienceCustomer Engagement StrategiesPatterson Software Solutions KnowledgeB2B Software Solutions SupportBachelor's Degree in Sales, Business, or Marketing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionOnboarding ProgramsEngagement Metrics AnalysisNegotiation SkillsAdvisory Skills

Soft Skills

Relationship BuildingCustomer AdvocacyCommunication Skills

Industry Keywords

Dental Industry ExperienceHealthcare Industry ExperienceCustomer WorkflowsPost-Sales Engagement ProcessesCross-Functional Team Collaboration

About the role

Key responsibilities & impact

Own and manage a portfolio of customer accounts, driving retention and engagement throughout the customer lifecycle
Develop and maintain scalable post-sales engagement processes
Execute onboarding, adoption, and engagement programs
Build trusted customer relationships
Drive software adoption and value realization
Analyze customer situations and develop balanced solutions
Apply advisory and negotiation skills to achieve mutually beneficial outcomes
Maintain expertise in Patterson software solutions, customer workflows, and best practices
Advocate for customer needs and share feedback to improve products, services, and customer experience
Achieve retention, engagement, and customer satisfaction goals
Monitor customer health, usage, and engagement metrics
Partner with sales, marketing, product development, and customer success teams
Develop and execute retention strategies with marketing and cross-functional teams
Document customer activities, engagement efforts, and account information for reporting and decision-making

Requirements

What you’ll need

2 years account management experience
Bachelor’s Degree in sales, business or marketing, or equivalent experience
Experience supporting, training, renewing, or selling software solutions in a B2B environment preferred
Dental, healthcare, or related industry experience preferred
Knowledge of Patterson software solutions and customer workflows preferred
Occasional travel (25%) in a national area required

Benefits

Comp & perks

Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program
Unique incentive programs and rewards for eligible employees