Support Specialist I

Patterson Companies, Inc.

. Respond to inbound and outbound customer calls .

Posted 10/15/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service orientation and technical proficiency in Microsoft Operating Systems and CRM systems. Capable of effectively troubleshooting, documenting, and engaging with customers while adhering to company procedures and performance metrics.

Highest-signal resume keywords

Customer Service ExperienceTechnical SupportMicrosoft Operating SystemsCRM Systems ProficiencyExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingMicrosoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft PowerPointTyping 50+ WPMData ManagementWorkflow ConsultationRemote SupportTicketing Systems

Soft Skills

MultitaskingReliabilityTime ManagementProblem-SolvingCustomer Engagement

Certifications & Qualifications

Technical CertificationsHigh School Diploma or EquivalentAssociate's Degree (Preferred)

Industry Keywords

Customer Relationship ManagementPoint of Sale SystemsTechnical SupportSoftware TroubleshootingComputer Hardware Support

About the role

Key responsibilities & impact

Respond to inbound and outbound customer calls
Provide technical support and answer how-to questions
Consult on workflow inquiries involving software, services, peripheral devices, and equipment
Provide verbal guidance and remote connection support to customers' computers
Document inquiries, clarifying details, steps taken, resources used, resolution status, and next steps in CRM systems
Enter tickets as needed and complete follow-up actions
Provide a positive customer experience and engagement
Utilize available resources and follow escalation channels, company procedures, and policies
Meet or exceed department performance metrics
Maintain technical proficiency through continued education
Communicate and escalate issues with customers, peers, and leadership
Follow department processes, procedures, schedules, and workforce-system requirements
Learn new skillsets aligned with evolving business needs
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or Equivalent
1 year Customer service experience
1 year experience with customer relationship management, point of sale, or similar systems with basic troubleshooting
2 years experience with practical application of Microsoft Operating Systems and Platforms, including Windows, Excel, Outlook, Word, and PowerPoint
Strong customer service orientation
Excellent written and verbal communication skills
Ability to multitask while troubleshooting, documenting, and engaging with customers
Ability to type 50+ WPM
Ability to learn new content related to systems, products, and applications quickly
Ability to follow guidelines, procedures, and problem-solving steps while utilizing resources efficiently
Ability to properly manage time and adhere to schedules
Ability to work with customer data and follow protocols to prevent data loss
Demonstrated reliability through attendance and punctuality
Ability to communicate with customers, peers, and leaders in accordance with Patterson’s Code of Conduct and core values
Associate's Degree (preferred)
Technical certifications (preferred)
2 years technical experience supporting software, computer hardware, networks, or other technical troubleshooting (preferred)

Benefits

Comp & perks

Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program
Competitive benefits
Unique incentive programs and rewards for eligible employees