Director of Customer Success

Paubox

. Modernize the full post-sales operation, overseeing customer implementation, support, and success .

Posted 9/18/2026full-timeRemote • United StatesLead💰 $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in modernizing post-sales operations and implementing AI-native strategies to enhance customer experiences. Proven ability to lead customer success initiatives, manage multi-departmental structures, and drive key performance metrics in a high-growth environment.

Highest-signal resume keywords

AI-Native MindsetCustomer Success LeadershipB2B SaaS ExperienceHubSpot ProficiencyHIPAA Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success MetricsRetention Performance ManagementRenewal ForecastingData-Driven Strategy DevelopmentImplementation Oversight

Soft Skills

LeadershipContinuous ImprovementCollaboration

Tools & Technologies

HubSpotClaude

Industry Keywords

Healthcare IndustryHIPAA CompliancePost-Sales JourneyCustomer Feedback

About the role

Key responsibilities & impact

Modernize the full post-sales operation, overseeing customer implementation, support, and success
Identify and implement AI-native strategies that enable teams to deliver world-class customer experiences
Own retention performance, renewal forecasting, and expansion alignment with Sales
Establish and drive a sustainable operating model across post-sale functions, ensuring accountability, predictability, and scalability
Provide oversight and leadership for implementation, support, and customer success teams
Drive and report on key performance indicators including retention, churn, and adoption
Partner with sales, marketing, operations, and product teams to surface customer feedback on products
Foster a culture of continuous improvement and professional growth
Lead AI initiatives to modernize onboarding, retention, and growth for 9,000+ customers

Requirements

What you’ll need

An AI-native mindset
Hands-on experience implementing AI and other technologies to increase team efficiency while delivering a “right touch” model for customers from SMB to enterprise
Proven leadership in customer success or account management within B2B SaaS
A track record of success in high-growth, fast-paced startup environments
Deep understanding of customer success metrics across the post-sales journey and the ability to turn data into strategy
Experience with HubSpot and Claude
A background in the healthcare industry or deep knowledge of HIPAA compliance
Experience managing and aligning multi-departmental structures
Applicants must be in the United States
Ability to operate a company-provided computer effectively for the duration of the workday

Benefits

Comp & perks

A fully-remote work environment, no RTO here!
Cigna or Kaiser Permanente healthcare coverage (location dependent)
Dental and vision insurance through Principal
401(k) retirement account
Sick and vacation time totaling 28 days per year
8 paid annual holidays
Stock option grants
Company-provided MacBook and other necessary equipment
$500 quarterly stipend for professional development
Annual target bonus of $20,000