Paubox

Customer Success Manager

• Modernize the full post-sales operation, overseeing customer implementation, support, and success
• Identify and implement AI-native strategies that enable teams to deliver world-class customer experiences
• Own retention performance, renewal forecasting, and expansion alignment with Sales
• Establish and drive a sustainable operating model across post-sale functions, ensuring accountability, predictability, and scalability
• Provide oversight and leadership for implementation, support, and customer success teams
• Drive and report on key performance indicators including retention, churn, and adoption
• Partner with sales, marketing, operations, and product teams to surface customer feedback on products
• Foster a culture of continuous improvement and professional growth
• Lead AI initiatives to modernize onboarding, retention, and growth for 9,000+ customers

Director of Customer Success