Customer Success Manager

Pax8

. Lead, mentor, and support a team of Partner Success Managers .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and developing high-performing teams within Customer Success and Partner Success environments, focusing on improving retention, engagement, and customer outcomes through data-driven insights and strategic execution.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipData AnalysisSaaS ExperienceProcess Improvement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Health Metrics InterpretationPerformance Data AnalysisOperational InsightsRetention StrategiesEngagement Improvement

Soft Skills

CoachingMentoringInfluencing StakeholdersTransparencyAccountability

Tools & Technologies

Customer Success PlatformsCRM SystemsReporting Tools

Industry Keywords

Partner SuccessPost-Sales Relationship ManagementSaaSCloud TechnologyChannel Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead, mentor, and support a team of Partner Success Managers
Set expectations, measurable goals, and development plans
Provide continuous coaching and candid feedback
Help the team navigate change while maintaining focus, trust, and accountability
Guide the team in delivering exceptional partner experiences
Identify risks and opportunities using customer health insights and performance data
Own complex partner situations and escalations
Champion proactive engagement strategies to improve retention and portfolio health
Ensure execution of customer success programs that increase adoption, engagement, and business value
Enable identification of growth opportunities across the partner journey
Establish scalable, repeatable approaches across a diverse partner portfolio
Translate strategic goals into practical actions and measurable results
Lead initiatives to improve productivity, effectiveness, and partner experience
Evaluate processes and recommend cross-functional improvements
Collaborate with Sales, Support, Product, and other stakeholders
Use data, insights, and continuous improvement methodologies to elevate team performance
Influence partner retention, customer satisfaction, operational effectiveness, and future customer success talent development

Requirements

What you’ll need

Substantial experience in Customer Success, Partner Success, post-sales relationship management, or related environments
Demonstrated success leading and developing high-performing professional teams
Proven ability to improve retention, engagement, adoption, and customer outcomes
Experience working in SaaS, cloud technology, channel, marketplace, or partner-focused businesses
Thoughtful and analytical approach to solving complex business challenges
Ability to interpret customer health metrics, performance data, and operational insights
Ability to influence stakeholders across multiple functions and organizational levels
Experience building processes, improving operations, and driving organizational change
Leadership style rooted in transparency, trust, accountability, and continuous learning
Familiarity with customer success platforms, CRM systems, reporting tools, and modern technologies
Valid right to work in United States
Successful candidates must complete pre-employment ID verification, reference requests, and qualification checks

Benefits

Comp & perks

401(k) with Company Match
Medical, Dental & Vision Coverage
Employee Assistance Program (EAP)
Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance
Flexible Open PTO
Paid Sick Leave
Paid Parental Leave
RTD EcoPass (eligible Colorado-based employees)
Internal development hub
Learning & Development trainers
AI powered tools
Mentorship from "born in the cloud" mentors
Cross continent collaboration
Pre-employment checks including ID verification, reference requests, and qualification checks
Third-party background check provider records provided to candidates
AI-enabled tools may support the hiring process, with an option to opt out