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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership experience within IT managed service providers, with a strong ability to translate strategy into actionable priorities and decisions. Proficient in coaching methodologies, including the Entrepreneurial Operating System, and skilled in fostering meaningful relationships with senior leaders.
Highest-signal resume keywords
Leadership ExperienceEntrepreneurial Operating SystemProfessional Services Automation PlatformsClient-Service SkillsConflict Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CoachingBusiness Strategy TranslationOrganizational SkillsPresentation SkillsWritten Communication
Soft Skills
Listening SkillsCredibility BuildingContinuous LearningDesire to Develop OthersNavigating Difficult Conversations
Tools & Technologies
ConnectWiseHaloKaseya
Industry Keywords
Managed Service ProviderIT ApplicationsBusiness ProcessesPeer-Group FacilitationThought Leadership
About the role
Key responsibilities & impact- Create powerful coaching relationships with a diverse portfolio of managed service provider leaders
- Help clients identify priorities, challenge assumptions, navigate obstacles, and translate plans into achievable outcomes
- Bring real-world managed services insight into one-to-one coaching conversations
- Teach clients approaches they can apply independently
- Identify themes and insights for partner-facing thought leadership with the Pax8 Academy Content team
- Develop coaching knowledge, including the Entrepreneurial Operating System and other business coaching practices
- Maintain accurate and timely records of coaching activity, outcomes, and time
- Contribute to peer-group facilitation and instructor development
- Represent Pax8 at relevant industry events
- Help business leaders turn required changes into action and strengthen how they lead and operate their businesses
Requirements
What you’ll need- Extensive leadership or management experience within an IT managed service provider (MSP) required
- Experience with the Entrepreneurial Operating System or another structured business operating system is advantageous
- Practical familiarity with professional services automation platforms used by IT providers, including ConnectWise, Halo, and Kaseya
- Broad understanding of IT applications, software, and the business processes behind a successful technology organization
- Ability to build credibility with senior leaders, listen deeply, ask meaningful questions, and offer candid, actionable challenge
- Proven experience helping people translate strategy into priorities, decisions, and measurable action
- Confidence navigating difficult conversations and resolving conflict constructively
- Excellent organization, presentation, client-service, and written communication skills
- Ability to identify future possibilities and convert them into meaningful strategies
- Commitment to continuous learning and developing professional practice
- Genuine desire to develop others
- Willingness to attend relevant industry events
- Bachelor's degree in a related field or equivalent professional experience
- Valid right to work in USA
- Ability to pass pre-employment ID verification, reference, and qualification checks
Benefits
Comp & perks- 401(k) with Company Match
- Medical, Dental & Vision Coverage
- Employee Assistance Program (EAP)
- Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance
- Flexible Open PTO
- Paid Sick Leave
- Paid Parental Leave
- RTD EcoPass (eligible Colorado-based employees)
- Internal development hub
- Learning & Development trainers
- AI powered tools
- Mentors
- Cross continent collaboration
- Additional earning potential based on client portfolio
