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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Success, with a focus on customer retention, renewals, and managing complex customer situations. Proficient in utilizing Salesforce for tracking opportunities and ensuring continuity in customer relationships.
Highest-signal resume keywords
Account ManagementCustomer RetentionSalesforce ProficiencyInterpersonal SkillsAnalytical Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Portfolio ManagementRenewals ManagementSales StrategyOpportunity TrackingBusiness Opportunity Development
Soft Skills
Attention to DetailOrganizational SkillsTeam-Oriented ApproachAbility to Handle Difficult ConversationsProduct Curiosity
Industry Keywords
SMBMid-MarketPayrollHRCustomer Success
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Manage a portfolio of approximately 400 SMB and Mid-Market customers
- Identify risks and anticipate churn
- Build and execute retention action plans
- Lead conversations with dissatisfied customers
- Prepare for and secure renewals
- Lead price increase campaigns while minimizing the risk of customer attrition
- Identify needs for product and plan evolution
- Present and directly sell plan upgrades
- Handle objections and track opportunities through to close
- Drive expansion revenue when it creates genuine value for the customer
- Identify and qualify needs related to employee benefits and IT
- Provide a comprehensive handover to Sales Specialists
- Ensure continuity in the customer relationship and track opportunity progress
- Document key information in Salesforce
- Share best practices and contribute to improving playbooks
- Manage a portfolio in the event of a colleague’s absence
- Collaborate with the Sales, Product, Marketing, Pricing, and Finance teams
Requirements
What you’ll need- 2–5 years of experience in Account Management, Customer Success, sales, or customer portfolio management
- Experience in customer retention, renewals, or managing complex customer situations
- Genuine interest in payroll, HR, and the challenges faced by SMB and Mid-Market companies
- Ability to identify and develop business opportunities
- Analytical mindset, attention to detail, and strong organizational skills
- Excellent interpersonal skills and the ability to handle difficult conversations
- Team-oriented approach and ability to ensure business continuity
- Product curiosity and strong ability to learn
- Available to join the team full-time as soon as possible
Benefits
Comp & perks- Work From Anywhere & Flexibility: the option to live and/or work wherever you choose within your country of employment, as well as abroad for a defined period
- Learning platform and training support
- English lessons
- Internal mobility and career development opportunities
- Wide range of works council benefits, including a monthly allowance for cultural activities, sports, personal services, and more
- Henner health insurance, 60% covered by PayFit, with free coverage for children
- €9 in meal vouchers per working day via the Swile card, 60% covered by PayFit
- 50% of public transportation costs covered, or support for sustainable mobility
- Remote work allowance
- Company-provided MacBook
- 5 weeks of paid vacation plus additional RTT days
- Salary continuation during the first month of additional parental leave following the birth of a child
- Adaptation of working conditions for employees with disabilities