PayFit

Growth Marketing

• Manage a portfolio of approximately 400 SMB and Mid-Market customers
• Identify risks and anticipate churn
• Build and execute retention action plans
• Lead conversations with dissatisfied customers
• Prepare for and secure renewals
• Lead price increase campaigns while minimizing the risk of customer attrition
• Identify needs for product and plan evolution
• Present and directly sell plan upgrades
• Handle objections and track opportunities through to close
• Drive expansion revenue when it creates genuine value for the customer
• Identify and qualify needs related to employee benefits and IT
• Provide a comprehensive handover to Sales Specialists
• Ensure continuity in the customer relationship and track opportunity progress
• Document key information in Salesforce
• Share best practices and contribute to improving playbooks
• Manage a portfolio in the event of a colleague’s absence
• Collaborate with the Sales, Product, Marketing, Pricing, and Finance teams

Customer Growth Manager

General

• Build and develop the product for UK users with the JetLang low-code platform
• Design efficient and intuitive user experiences
• Update the product according to changes in UK payroll law
• Maintain and troubleshoot the existing platform
• Manage links between thousands of system variables
• Clean, optimize, and revamp the codebase as part of the technical transformation
• Collaborate on design solutions, prototypes, and architecture with product designers and engineers
• Work with UK Customer Success, Onboarding, Sales, and Marketing teams, as well as international teams
• Build the platform alongside a Product Lead and other Product Builders

Product Builder

• Build and develop the product for UK users with the JetLang low-code platform
• Design efficient and intuitive user experiences
• Update the product as UK payroll law evolves
• Maintain and troubleshoot the existing platform
• Manage links between thousands of system variables
• Clean, optimize, and revamp the current codebase
• Design solutions, prototypes, and architecture with product designers and engineers
• Collaborate with UK Customer Success, Onboarding, Sales, and Marketing teams and international teams
• Work alongside the Product Lead and other Product Builders
• Progressively grow into a hands-on Product Owner role

Customer Support

• Handle customer inquiries by email and telephone (inbound and outbound calls)
• Resolve Level 1 and Level 2 cases related to payroll and declarations
• Manage priorities and meet SLAs and quality targets
• Provide clear, empathetic, and educational responses
• Identify and document incidents and recurring issues
• Help reduce escalations to the Expertise team
• Support colleagues with complex topics and share knowledge
• Contribute to the continuous improvement of processes and the knowledge base
• Test new tools and contribute to the use of AI in Customer Service

Resolution Customer Service Specialist

Sales Development Rep

• Contribute to the growth of PayFit, a SaaS payroll and HR management solution for small and medium-sized businesses
• Generate as many outbound sales opportunities as possible
• Prospect and build a sales pipeline to generate qualified leads for Account Executives
• Identify and qualify prospects via email and phone
• Persuade prospects
• Understand prospects’ needs and propose a suitable solution
• Identify key decision-makers and influencers
• Work with the Sales Manager to develop the pipeline and achieve monthly targets
• Enter clear and relevant prospect data into Salesforce
• Proactively share ideas and best practices with the team to improve processes
• Build expertise in Salesforce, Outreach, Notion, Slack, Looker, and TextExpander

Customer Growth Manager

Product Builder

Product Builder

Resolution Customer Service Specialist

Business Developer, Sales Development Representative (SDR)