Customer Retention & Growth Manager

PayFit

. Manage a portfolio of approximately 400 SMB and Mid-Market customers.

Posted 10/7/2026full-timeParis • FranceJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success, focusing on customer retention, renewals, and managing complex customer situations. Proficient in identifying commercial opportunities and enhancing customer plans while ensuring continuity in relationships.

Highest-signal resume keywords

Account ManagementCustomer RetentionSalesforce DocumentationInterpersonal SkillsAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Portfolio ManagementRenewals ManagementAction Plan ExecutionObjection HandlingOpportunity Tracking

Soft Skills

Attention to DetailOrganizational SkillsTeam-Oriented ApproachProduct CuriosityDifficult Conversation Handling

Tools & Technologies

Salesforce

Certifications & Qualifications

ISO 27001 Certification

Industry Keywords

SMBMid-MarketEmployee BenefitsPayrollHR

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Manage a portfolio of approximately 400 SMB and Mid-Market customers.
Identify risks and prevent churn.
Build and execute tailored action plans.
Lead conversations with dissatisfied customers.
Prepare for and secure renewals.
Manage price increase campaigns while minimizing the risk of customer attrition.
Identify opportunities to enhance customers’ plans and directly sell plan upgrades.
Handle objections and track opportunities through to closure.
Identify and qualify customer needs related to employee benefits and IT.
Provide comprehensive handovers to Sales Specialists.
Ensure continuity in customer relationships and track opportunity progress.
Document key information in Salesforce.
Share best practices and contribute to improving playbooks.
Cover a portfolio when a colleague is absent.
Collaborate with Sales, Product, Marketing, Pricing, and Finance teams.

Requirements

What you’ll need

2–5 years of experience in Account Management, Customer Success, sales, or customer portfolio management.
Experience in customer retention, renewals, or managing complex customer situations.
Genuine interest in payroll, HR, and the challenges faced by SMB and Mid-Market companies.
Ability to identify and develop commercial opportunities.
Analytical mindset, attention to detail, and strong organizational skills.
Excellent interpersonal skills and the ability to handle difficult conversations.
Team-oriented approach and ability to ensure business continuity.
Product curiosity and strong ability to learn.
Degree verification is required as part of ISO 27001 certification; no minimum educational qualification is explicitly required.

Benefits

Comp & perks

Flexibility to live and/or work where you wish in your country of attachment, and abroad for a defined period
Learning platform and professional development support
English courses
Internal mobility opportunities
Monthly CSE subsidy for culture, sport, and personal services vouchers
Henner health insurance, 60% covered by PayFit; free enrollment for children
€9 meal vouchers per working day via Swile, 60% covered by PayFit
50% of public transportation costs covered, or sustainable mobility assistance
Remote-work budget
MacBook loan
5 weeks of paid vacation plus RTT
Salary maintenance during the first month of the additional birth leave
Workplace accommodations for employees with disabilities