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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on resolving payroll and declaration inquiries. Proficient in French and experienced in using SaaS tools to enhance customer interactions and support continuous process improvement.
Highest-signal resume keywords
Customer Service ExperienceNative-Level French ProficiencyPayroll KnowledgeSaaS Tools ProficiencySolution-Oriented Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payroll ProcessingIncident DocumentationCase ResolutionQuality Target ManagementProcess Improvement
Soft Skills
EmpathyClear CommunicationTeam CollaborationAdaptabilityOrganizational Skills
Tools & Technologies
SaaS ToolsAI in Customer Service
Industry Keywords
Customer InquiriesLevel 1 SupportLevel 2 SupportSocial DeclarationsEscalation Management
About the role
Key responsibilities & impact- Handle customer inquiries by email and telephone (inbound and outbound calls)
- Resolve Level 1 and Level 2 cases related to payroll and declarations
- Manage priorities and meet SLAs and quality targets
- Provide clear, empathetic, and educational responses
- Identify and document incidents and recurring issues
- Help reduce escalations to the Expertise team
- Support colleagues with complex topics and share knowledge
- Contribute to the continuous improvement of processes and the knowledge base
- Test new tools and contribute to the use of AI in Customer Service
Requirements
What you’ll need- At least 1 year of experience in Customer Service
- Native-level French with excellent written and spoken proficiency
- Comfortable working on the phone and handling complex situations
- Solution-oriented, autonomous, and well organized
- Able to explain complex topics clearly and simply
- Enjoy working as part of a team and sharing knowledge
- Able to adapt quickly in a changing environment
- Comfortable using SaaS tools and working in digital environments
- Experience in payroll or social declarations is a plus
Benefits
Comp & perks- Training and development through a learning platform
- Career development and internal mobility opportunities
- Urban Sports Club membership at preferential rates
- Alan health insurance fully covered by PayFit
- €6 meal allowance per day worked through Edenred
- 50% of public transportation costs covered by PayFit, or a contribution toward a bike-sharing subscription
- Loan of a MacBook to help you work in the best possible conditions
- Appropriate measures to adapt working conditions for PayFiters with disabilities