Clerk Support Supervisor

. Ensure effective customer support through the support team .

Posted 9/25/2026full-timeTaguig City • PhilippinesJuniorMid-LevelWebsite

Key responsibilities & impact

Ensure effective customer support through the support team
Resolve customer queries and issues
Ensure an extraordinary customer experience
Analyze customer feedback and operational data
Identify areas for improvement in service quality and operational efficiency
Strategize and monitor daily clerk support operations
Oversee and assess clerk support staff activities and provide regular performance feedback
Train staff in clerk support areas and company policies
Investigate and resolve clerk support complaints
Assist with developing and implementing support policies
Maintain documentation for clerk support department activities
Generate team performance reports and analyze data to identify trends, issues, and improvement opportunities
Coordinate with Legal & Compliance on claims, writings, or complaints from end customers

What you’ll need

College in related areas such as Business Administration, Communications or similar
2 years' experience managing customer service or support teams, preferably in the sales or financial sector
Solid knowledge of the main key performance indicators of customer experiences, in consumer law, and consumer protection and defense code
Knowledge of customer relationship management (CRM) software, including Zendesk
Experience tracking issues and analyzing data using Excel, Google Sheets, Power BI or similar tools
Ability to effectively lead and motivate a team
Problem-solving skills to maintain high levels of customer satisfaction
Ability to focus on the customer, sense of urgency, and handling difficult situations under pressure

Comp & perks