PayJoy

Account Manager

• Identificar cuentas potenciales dentro de una cartera compleja.
• Facilitar las operaciones comerciales sin problemas.
• Coordinar la comunicación entre los equipos internos y las partes interesadas externas.
• Garantizar la eficiencia general de los clientes de rápido crecimiento.
• Actualizar a los clientes sobre nuevos productos, programas o iniciativas de marketing.
• Lograr constantemente los objetivos mensuales o trimestrales.
• Mantener canales de comunicación con los clientes por teléfono, correo electrónico o reuniones presenciales.
• Presentar información mensual sobre las cuentas asignadas para permitir el seguimiento de prácticas escalables.
• Incorporar nuevos clientes y explicarles la gama completa de productos de la empresa.
• Actuar como punto de contacto y ayudar a resolver problemas de los clientes.

Key Account Representative

Telesales

• Lead the growth and performance of the voice bot channel.
• Own telesales AI agent operations and development: identify use cases, build and deploy agents, and iterate to improve conversion and retention.
• Lead evaluation, integration, and deployment of vendors and tools for telesales.
• Define and enforce telesales channel best practices for quality, consistency, and compliance.
• Collaborate with Marketing, Product, and Product Marketing teams to translate customer conversation insights into customer-facing product improvements.
• Partner with Analytics to establish measurement and experimentation frameworks, track channel KPIs, and report performance.
• Optimize customer journeys and scale capabilities through voice bots, text bots, and automation to maximize conversion and engagement.

Telesales Coordinator – AI Channels

Clerk

• Ensure effective customer support through the support team
• Resolve customer queries and issues
• Ensure an extraordinary customer experience
• Analyze customer feedback and operational data
• Identify areas for improvement in service quality and operational efficiency
• Strategize and monitor daily clerk support operations
• Oversee and assess clerk support staff activities and provide regular performance feedback
• Train staff in clerk support areas and company policies
• Investigate and resolve clerk support complaints
• Assist with developing and implementing support policies
• Maintain documentation for clerk support department activities
• Generate team performance reports and analyze data to identify trends, issues, and improvement opportunities
• Coordinate with Legal & Compliance on claims, writings, or complaints from end customers

Clerk Support Supervisor

Business Development Rep

• Effectively manage relationships with key accounts ensuring customer satisfaction and loyalty.
• Identify and develop new business opportunities with existing and potential clients that have high profitability potential.
• Use market analysis to create strategies that maximize profitability and differentiate products and services.
• Analyze market and sector trends to adjust business strategies and maximize market penetration and profitability.
• Collaborate with marketing and sales teams to develop campaigns and promotional materials tailored to market needs.
• Negotiate agreements and contracts that ensure mutual long-term benefits.
• Present reports, outcomes, and proposals to management and key stakeholders through clear and persuasive communication.
• Drive commercial expansion and elevate key account partnerships.
• Position PayJoy's portfolio for maximum market penetration and long-term value.

Senior Business Development Manager

Head of Department

• Nurture and expand key partner relationships while ensuring the highest level of customer satisfaction
• Develop and execute account plans that drive profitable growth for a group of accounts
• Identify opportunities for upselling, cross-selling, and expanding product or service offerings
• Establish and maintain strong relationships with key stakeholders; escalate and resolve incidents and act as the primary point of contact
• Lead direct reports and cross-functional teams to meet account goals, manage deliverables, and exceed business expectations
• Use data and analytics to assess account performance, track KPIs, and optimize account profitability
• Ensure effective communication between partners, internal teams, and stakeholders; report on account performance and align strategies
• Oversee contract negotiations, renewals, and amendments
• Ensure compliance with internal processes for setup, fraud controls, reconciliation, and invoicing
• Design, implement, and manage account marketing and channel requirements for maximum growth exposure

Head of National Accounts

Operations

• Mentor and guide a team focused on improving processes and resolving issues to ensure an excellent admin, merchant, and clerk experience.
• Handle partners’ queries, support requests, and operational coordination.
• Own the partner communication channel and NPS.
• Manage merchant/partner onboarding, including documentation, data entry, and record-keeping.
• Oversee store creation, closure, and clerk management.
• Optimize processes, identify bottlenecks, streamline workflows, and facilitate cross-functional collaboration.
• Provide technical guidance on effective product or service use.
• Document and escalate merchant-console issues, referring complex issues to higher-level support.
• Standardize, localize, and run partner onboarding and support processes.
• Act as a subject matter expert for partner issues and concerns.
• Provide accurate, complete information using appropriate methods and tools.
• Provide weekly reports and recommendations to managers to improve merchant experience.

Merchant Operations Supervisor

Product Designer

• Raise the visual quality bar of products and surfaces, focusing on typography, layout, spacing, components, and overall polish
• Work across mobile native experiences on iOS and Android and web platforms
• Balance visual excellence with UX, business goals, and product performance
• Collaborate cross-functionally with Product, Engineering, and Marketing
• Build or improve experiences and create polished components and surfaces from scratch where design patterns are unavailable
• Present, explain, and defend design decisions
• Evolve workflows through AI tools, prototyping, research, and experimentation

Senior Product Designer

• Construir y mantener relaciones comerciales con clientes en la región de operación, impulsando el negocio, aumentando los ingresos y asegurando que sus socios estén vendiendo activamente cada mes.
• Mantener contacto con los administradores y tomadores de decisiones de nuestros socios, para atender sus requerimientos y dar seguimiento a la planificación.
• Mejorar la efectividad de los equipos de ventas de los socios mediante visitas regulares a las tiendas y capacitación personalizada para el personal de ventas.
• Gestionar a los representantes de ventas encargados de apoyar a sus socios.
• Analizar e interpretar datos para la toma de decisiones, comunicando avances, necesidades, puntos de mejora y oportunidades de crecimiento de los territorios asignados.
• Investigar el mercado y analizar el desempeño de la competencia para desarrollar estrategias de ventas efectivas y ajustar planes según las tendencias.

Territory Manager

Customer Support

• Real time evaluation and transcript missing information from Identity Documents of suspicious sales flagged by automated tools.
• Prevent identity theft and other fraud vectors and report them accurately.
• Contribute to Finance Order originations by approving good sales and correctly blocking bad sales.
• Report issues or bugs derived from Dashboards or Tools with a high sense of urgency.
• Manage and resolve customer disputes related to banking transactions, delivering timely and empathetic support in compliance with internal policies and regulatory requirements.
• Proactively identify and prevent potential fraud by detecting suspicious patterns.
• Conduct in-depth investigations and root-cause analysis.
• Collaborate with cross-functional teams.

Validation Support Representative

• Manage the corporate card platform, including limits, card issuance, blocks, and store/promoter registrations
• Perform daily financial and cash reconciliations for PIX, debit, credit, and cash transactions, comparing amounts against contracts and payment processors
• Audit purchases, invoices, and receipts to prevent fraud and identify discrepancies
• Control inventory and product portfolios, and monitor the sale of new and used items at kiosks
• Support the interface and implementation of the ERP system across stores
• Prepare and analyze consolidated and store-level P&L statements, monitoring margins and operational KPIs
• Manage accounts payable, bills, supplier contracts, and shopping mall leases
• Handle store support requests and serve as the Operations team’s point of contact with the promoter agency
• Ensure the smooth operational and financial functioning of the kiosks
• Develop management reports and support decision-making

Kiosk Operations Analyst

Analytics Engineer

• Own PayJoy's Unity Catalog governance model, including catalog and schema architecture, tagging and metadata standards, lineage, grants, and PII controls
• Define and operate data trust standards, including tiered certification, service-level objectives, alert detection quality, and retirement of duplicate or abandoned models
• Own the governed semantic layer and transformation development loop, including conformed dimensions, canonical entity keys, and unified definitions for cross-functionally consumed measures
• Establish experimentation practices and own the measurement substrate, including experiment metric definitions, exposure tables, guardrail metrics, and readout correctness
• Advise Product Engineering on tooling selection, statistical approach, and instrumentation architecture
• Deliver scoped enablement projects whose primary output is a reusable pattern