Collections Tools Analyst

PayJoy

. Own the day-to-day operation of the collections technology stack.

Posted 10/15/2026full-timeMexico City • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing collections technology stacks, including the configuration and automation of workflows in Customer.io. Proficient in SQL for data management and analysis, with a strong focus on data quality and integration across multiple markets.

Highest-signal resume keywords

Customer.io ConfigurationSQL Data ExtractionWorkflow AutomationData Ingestion Pipeline ManagementAPI Integrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLPythonData ValidationA/B TestingData Analysis

Soft Skills

AnalyticalDetail-OrientedProactive Problem SolvingClear Communication

Tools & Technologies

Customer.ioDatabricksSnowflakeInfobipEDC Integrations

Industry Keywords

Collections OperationsTreatment StrategiesDPD SegmentationMulti-Channel ContactabilityAI/ML Vendor Evaluation

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Own the day-to-day operation of the collections technology stack.
Configure, build, and monitor Customer.io collection workflows, messaging sequences, and treatment triggers across all markets.
Resolve configuration issues, data discrepancies, and workflow failures.
Design and maintain automated treatment triggers, escalation logic, and contact-sequencing rules.
Identify manual processes for automation and document configurations for operational continuity.
Build and maintain SQL/Python data ingestion pipelines feeding customer and account data into Customer.io.
Ensure data quality and consistency and proactively resolve pipeline failures in collaboration with the Data Analyst and engineering.
Establish and maintain EDC and external-data integrations.
Ingest, validate, and document external sources, integration workflows, and data dictionaries.
Pilot, measure, and roll out new collections tools, including conversational AI and intelligent contact prioritization.
Measure vendors by BPS, cost, ROI, and control impact; make data-backed post-launch adjustments.
Maintain collections technology strategy across PayJoy’s eight operating countries.
Improve campaign performance through segmentation and monitoring while reducing manual overhead and cost-per-contact.
Achieve reliable tools and pipelines, improved campaign performance, reduced cost-per-contact, and consolidation toward top-performing AI vendors.

Requirements

What you’ll need

Hands-on experience with Customer.io or an equivalent CRM / marketing-automation platform.
Strong SQL skills for data extraction, analysis, and validation.
Experience with workflow-automation tools.
Experience managing data ingestion pipelines and ensuring data quality across integrations.
Proven experience designing and running A/B tests or controlled experiments, with clear Treatment vs. Control measurement.
Ability to pilot and configure new tools independently, with minimal supervision.
Strong documentation skills and the ability to communicate clearly with non-technical, cross-functional stakeholders.
Analytical, detail-oriented, and proactive in solving problems.
Experience with API integrations and connecting to external data sources (EDCs / third-party providers) preferred.
Background in collections operations across multiple markets (LatAm, South Africa, Philippines), including treatment strategies, DPD segmentation, and agency/assignment logic preferred.
Experience with Databricks or Snowflake preferred.
Experience with Infobip or similar messaging gateways preferred.
Exposure to CDP concepts and multi-channel contactability preferred.
Experience evaluating AI/ML collections vendors preferred.

Benefits

Comp & perks

Full-Time employment
Work-Life Balance
Equal Employment Opportunity and inclusive workplace
Mission-driven work at a Public Benefit Corporation