CRM Analyst

PayJoy

. Administer and maintain the CRM platform, including users, roles, profiles, layouts, modules, fields, and permissions .

Posted 10/28/2026full-timeLima • PeruMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering and configuring Zoho CRM, including workflows, data governance, and reporting. Proficient in translating business requirements into effective CRM solutions while ensuring data quality and user training.

Highest-signal resume keywords

Zoho CRM AdministrationData GovernanceWorkflow AutomationReport DesignAPI Integrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Zoho CRM ConfigurationDeluge ScriptingSQL ReportingData Import/ExportCRM Data ModelsSpreadsheet SkillsLead-to-Cash ProcessesPipeline ManagementDashboard DesignData Deduplication

Soft Skills

Analytical MindsetProblem-SolvingClear CommunicationUser TrainingSelf-Management

Tools & Technologies

Zoho One SuiteZoho AnalyticsZoho CampaignsZoho DeskZoho FlowGoogle SheetsExcel

Industry Keywords

B2B SupportSales OperationsCRM HygieneData QualityRevenue Operations

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Administer and maintain the CRM platform, including users, roles, profiles, layouts, modules, fields, and permissions
Design and maintain workflows, blueprints, assignment and scoring rules, and integrations across the Zoho suite
Safeguard data quality and governance through data standards, deduplication, validation, and record monitoring
Build and maintain Zoho CRM/Analytics dashboards and reports for Sales, Marketing, and leadership
Partner with business stakeholders to gather requirements and translate them into CRM solutions
Document processes and train end users on features and best practices
Support integrations and data flows between Zoho CRM and marketing, telephony, and finance/ERP tools
Troubleshoot issues and coordinate with vendors or IT as needed
Improve CRM reliability, data quality, workflow automation, and decision-support reporting

Requirements

What you’ll need

Hands-on experience administering and configuring Zoho CRM
Familiarity with the broader Zoho One suite (Analytics, Campaigns, Desk, Flow, Creator) is highly valued
Solid spreadsheet skills (Excel / Google Sheets)
Basic understanding of APIs and integrations
Understanding of end-to-end sales and marketing processes (lead-to-cash), CRM data models, pipeline management, and reporting
Experience supporting B2B / commercial teams
Analytical, problem-solving mindset with strong attention to detail
Clear communication to translate between business and technical language
Ability to train and support users
Ability to prioritize multiple requests and self-manage
Bachelor's degree in business administration, information systems, computer science, marketing, data, or a related field, or equivalent practical experience
Advanced English
Hands-on Zoho CRM administration (modules, layouts, fields, workflows, and blueprints)
Deluge scripting and/or Zoho Flow for automation
SQL for reporting and data validation
Data import/export, deduplication, and bulk updates
Integrations via REST APIs and webhooks
CRM data governance and hygiene
Sales operations fundamentals (lead-to-cash flow, pipeline stages, KAM/account structures)
Report and dashboard design within CRM analytics
Up to 3 years in CRM administration/analysis or sales/revenue operations, ideally working with Zoho CRM

Benefits

Comp & perks

100% Company-funded health insurance for employee and immediate family
Company-funded employee life and disability insurance
Paid vacation days, unlimited sick leave
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Phone finance, headphone benefit, home office equipment allowance and wellness
Catered lunches