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PayJoy

Fraud Operations Representative

PayJoy

. Monitor and analyze transactions for potential fraudulent activity, ensuring compliance with fraud prevention strategies and procedures.

Posted 10/15/2026full-timeMexico City • MexicoJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud prevention strategies and compliance within the financial services industry, with strong analytical skills and the ability to communicate effectively in English. Proficient in using fraud detection tools and conducting thorough investigations to mitigate risks.

Highest-signal resume keywords
Fraud PreventionFraud ExaminationSQL ProficiencyRegulatory Compliance KnowledgeFraud Detection Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Fraud PreventionFraud ExaminationSQLAnalytical SkillsProblem-SolvingRisk AssessmentDocumentationReport PreparationTransaction AnalysisFraud Pattern Analysis
Soft Skills
Communication SkillsLearning AptitudeAutonomyCollaboration
Tools & Technologies
Fraud Detection Software
Industry Keywords
Financial ServicesCompliance StandardsFraud Prevention StrategiesFraud Risk MitigationCustomer Support Collaboration

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Monitor and analyze transactions for potential fraudulent activity, ensuring compliance with fraud prevention strategies and procedures.
  • Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
  • Develop and implement fraud prevention strategies and procedures.
  • Collaborate with customer service, product, engineering, and operations teams from other countries to address and mitigate fraud risks.
  • Conduct regular fraud risk assessments and provide recommendations for improvement.
  • Prepare and present detailed reports on fraud trends and prevention measures when requested.
  • Collaborate with Product, Sales, Customer Support, and other teams to address and mitigate fraud risks.
  • Assist in training and educating team members on fraud prevention and detection.
  • Conduct reviews and investigations of card transactions, merchants, clerks, and customers to analyze fraud patterns and implement risk-mitigation tactics, protecting customers and company financial assets.

Requirements

What you’ll need
  • Minimum of 1 year of experience in fraud prevention, anti-fraud processes, fraud examination preferably within the financial services industry.
  • Recommended English level: Advanced (C1 or higher). Candidates must be able to communicate fluently, both verbally and in writing, in professional and technical contexts.
  • Basic knowledge of SQL – ability to understand and write simple queries (e.g., SELECT, JOIN, WHERE)
  • Completed Technical or partially university studies in related areas such as Business Administration, Finance or similar.
  • Knowledge of regulatory requirements and compliance standards in the country.
  • Basic analytical, problem-solving skills and sense of autonomy to carry out delegated tasks, taking full ownership of their own projects.
  • Proficiency in using fraud detection software and tools.
  • Strong learning aptitude

Benefits

Comp & perks
  • 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
  • Life insurance.
  • Phone finance, Headphone, home office equipment and wellness perks.
  • 30 days of Christmas bonus
  • 20 days paid Vacation
  • 50% Vacation premium
  • 13% Saving funds
  • $2,000 MXN monthly grocery coupons
  • $2,000 USD annual Co-working Travel perk
  • $2,000 USD annual Professional Development perk
  • Catered lunches