Head of National Accounts

PayJoy

. Nurture and expand key partner relationships while ensuring the highest level of customer satisfaction .

Posted 9/22/2026full-timeMexico City • MexicoLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and trade marketing, with a strong focus on building relationships, driving profitable growth, and utilizing data analytics for strategic decision-making. Proficient in contract negotiations and ensuring compliance with internal processes.

Highest-signal resume keywords

Account ManagementData AnalysisContract NegotiationKey Account ManagementSales Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account Plans DevelopmentKPI TrackingUpsellingCross-SellingMarket Analysis

Soft Skills

Excellent CommunicationPersuasionNegotiationConflict ResolutionProactive Problem-Solving

Certifications & Qualifications

Bachelor's Degree in BusinessBachelor's Degree in Marketing

Industry Keywords

Customer SatisfactionStakeholder ManagementFraud ControlsReconciliationInvoicing

About the role

Key responsibilities & impact

Nurture and expand key partner relationships while ensuring the highest level of customer satisfaction
Develop and execute account plans that drive profitable growth for a group of accounts
Identify opportunities for upselling, cross-selling, and expanding product or service offerings
Establish and maintain strong relationships with key stakeholders; escalate and resolve incidents and act as the primary point of contact
Lead direct reports and cross-functional teams to meet account goals, manage deliverables, and exceed business expectations
Use data and analytics to assess account performance, track KPIs, and optimize account profitability
Ensure effective communication between partners, internal teams, and stakeholders; report on account performance and align strategies
Oversee contract negotiations, renewals, and amendments
Ensure compliance with internal processes for setup, fraud controls, reconciliation, and invoicing
Design, implement, and manage account marketing and channel requirements for maximum growth exposure

Requirements

What you’ll need

5 + years of experience with account management/trade marketing with carriers, retailers, and distributors with a strong understanding of finance and technology
Bachelor's degree in business, marketing, or a related field
Successful track record in key account management and building and managing an effective sales team
Action-oriented and energetic with ability to thrive in a fast-paced environment
Excellent communication, persuasion, and negotiation skills
Proficiency in conflict resolution and proactive problem-solving
High proficiency in analyzing data to inform decision-making processes, identify trends, and drive strategic initiative

Benefits

Comp & perks

Local benefits depending on the country of hire
Company-funded health insurance for employee and immediate family
Company-funded employee life and disability insurance
Paid vacation days, unlimited sick leave
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Phone finance, headphone benefit, home office equipment allowance and wellness perks