Merchant Operations Supervisor

PayJoy

. Mentor and guide a team focused on improving processes and resolving issues to ensure an excellent admin, merchant, and clerk experience.

Posted 9/22/2026full-timeTaguig City • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in partner onboarding, process optimization, and data analysis while effectively managing communication and support channels. Proven ability to lead teams, enhance merchant experiences, and implement continuous improvement strategies.

Highest-signal resume keywords

Team LeadershipProcess OptimizationData AnalysisPartner OnboardingCustomer Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisSQLDocumentationRecord-KeepingWorkflow StreamliningTechnical GuidanceIssue EscalationSLA ManagementMerchant SupportOperational Coordination

Soft Skills

Clear CommunicationProblem SolvingPersuasivenessDetail OrientationSelf-Orientation

Tools & Technologies

Google SuiteMicrosoft ExcelZOHOZendeskCRM Systems

Certifications & Qualifications

Bachelor's Degree in Industrial EngineeringBachelor's Degree in Administration

Industry Keywords

TelecommunicationsRetailFinanceMerchant ExperienceCross-Functional Collaboration

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Mentor and guide a team focused on improving processes and resolving issues to ensure an excellent admin, merchant, and clerk experience.
Handle partners’ queries, support requests, and operational coordination.
Own the partner communication channel and NPS.
Manage merchant/partner onboarding, including documentation, data entry, and record-keeping.
Oversee store creation, closure, and clerk management.
Optimize processes, identify bottlenecks, streamline workflows, and facilitate cross-functional collaboration.
Provide technical guidance on effective product or service use.
Document and escalate merchant-console issues, referring complex issues to higher-level support.
Standardize, localize, and run partner onboarding and support processes.
Act as a subject matter expert for partner issues and concerns.
Provide accurate, complete information using appropriate methods and tools.
Provide weekly reports and recommendations to managers to improve merchant experience.

Requirements

What you’ll need

Bachelor's degree in industrial engineering, administration, or a related field.
Experience of 2 years lead at least 3 subordinates in merchant support and business support in sectors such as telecommunications, retail, and/or finance in a fast-paced environment.
Comfortable working on Google Suite, Microsoft Excel, and analytics; familiarity with ZOHO, Zendesk, and other CRM systems; previous technical experience (SQL) is a plus.
Robust knowledge and experience in data analysis.
Must be detailed and process-oriented, and have experience working with robust SLAs.
Self-orientation, drive, and ability to communicate clearly and persuasively to customers.
Ability to communicate ideas assertively, solve problems effectively, and maintain a constant focus on continuous improvement.

Benefits

Comp & perks

100% Company Funded : Private Health Insurance for employee and immediate family
20 days vacation
Phone finance, Headphone, home office equipment and wellness perks.
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Catered Lunch