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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing operations and client relationships within the consumer finance and technology sectors, with a strong focus on process improvement and data-driven decision-making.
Highest-signal resume keywords
Operations ManagementClient Relationship ManagementProcess ImprovementData AnalysisCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial ManagementOperational ProcessesData-Driven AnalysisMerchant OnboardingCommission Management
Soft Skills
Excellent Communication SkillsSelf-DrivenResults-Driven
Certifications & Qualifications
Bachelor's Degree in EconomicsBachelor's Degree in ManagementBachelor's Degree in Finance
Industry Keywords
Consumer FinanceHigh-Growth Tech StartupMobile ProductsConsulting IndustryAdministrative Operations
About the role
Key responsibilities & impact- Lead a high-performance operations team guiding clients through PayJoy's processes and products.
- Serve as the main liaison for the Operations team and support commercial partners with administrative operations.
- Interface between partners and internal teams to develop action plans and mobilize resources toward business goals.
- Oversee onboarding of new merchants and maintain accurate, current partner records.
- Create and implement new operational processes and continuously improve existing processes.
- Ensure accurate and consistent partner information in company systems.
- Manage commission payments, promotions, and incentives with Accounting and Finance teams.
- Manage relationships with external payment providers to ensure effective and cost-efficient processes.
- Manage relationships with insurance companies.
- Coordinate merchant and company teams to achieve agreed business objectives.
- Maintain accurate references, prices, and user data in company systems.
- Collaborate with cross-functional teams to align merchant operations with strategic goals.
- Oversee merchant and clerk satisfaction metrics to support growth and business expansion.
Requirements
What you’ll need- Bachelor's degree in Economics, Management, Finance, or a related field.
- 5-7 years of relevant experience in finance or operations, in consumer finance, technology, mobile products, or consulting industry, in a high-growth tech startup environment or a highly intrapreneurial role.
- Analytical skills with data-driven approach.
- Self-driven and results-driven, willing to work in a dynamic, high-change environment.
- Excellent oral and written communication skills with ability to present in person and in writing to non-expert audiences.
Benefits
Comp & perks- Equal Employment Opportunity employer
- Work-Life Balance
- Embrace Diversity