Validation Support Representative

PayJoy

. Real time evaluation and transcript missing information from Identity Documents of suspicious sales flagged by automated tools.

Posted 9/17/2026full-timeMexico City • MexicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates the ability to evaluate and analyze identity documents to prevent fraud, while providing empathetic customer support in compliance with regulatory requirements. Proficient in conducting investigations and collaborating with cross-functional teams to resolve issues effectively.

Highest-signal resume keywords

Fraud DetectionCustomer ServiceRoot-Cause AnalysisMicrosoft OfficeEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud AnalysisIdentity Document EvaluationData ReportingInvestigative SkillsProblem-Solving

Soft Skills

EmpathyTeam CollaborationCultural SensitivityAdaptabilityHandling Pressure

Tools & Technologies

DashboardsAutomated Tools

Industry Keywords

Financial SectorSalesCustomer DisputesRegulatory Compliance

About the role

Key responsibilities & impact

Real time evaluation and transcript missing information from Identity Documents of suspicious sales flagged by automated tools.
Prevent identity theft and other fraud vectors and report them accurately.
Contribute to Finance Order originations by approving good sales and correctly blocking bad sales.
Report issues or bugs derived from Dashboards or Tools with a high sense of urgency.
Manage and resolve customer disputes related to banking transactions, delivering timely and empathetic support in compliance with internal policies and regulatory requirements.
Proactively identify and prevent potential fraud by detecting suspicious patterns.
Conduct in-depth investigations and root-cause analysis.
Collaborate with cross-functional teams.

Requirements

What you’ll need

Partially or completed technical or university studies in related areas such as Business Administration, Communications, or similar fields.
Basic level of English.
Intermediate knowledge of Microsoft Office tools.
Previous experience in customer service or support, preferably in sales or the financial sector, for at least one year.
Effective communication skills, ability to work in a team, and handle difficult situations under pressure.
Strong communication skills and cultural sensitivity.
Ability to analyze diverse fraud vectors and adapt to market-specific needs.
Problem-solving abilities.
Capability to receive and act on constructive feedback.

Benefits

Comp & perks

100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus
20 days paid Vacation
50% Vacation premium
$2,000 MXN monthly grocery coupons
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Catered lunches