Customer Support Specialist, Bilingual

Paynada

. Answer high volume of inbound support calls and requests in English and Spanish .

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in English and Spanish, with strong customer service and problem-solving skills in a technical support role. Proficient in managing merchant services and point-of-sale systems while ensuring accurate setup and installation.

Highest-signal resume keywords

Fluency In English And SpanishCustomer Support ExperienceMerchant Services Industry ExperiencePoint-Of-Sale (POS) SystemsMicrosoft Office Suite Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportPoint-Of-Sale (POS) SystemsCRM ReviewPayment Equipment DeploymentAnalytical SkillsProblem-Solving SkillsTime ManagementAttention To Detail

Soft Skills

Customer Service SkillsOrganizational SkillsFlexibilityCalm Under Pressure

Tools & Technologies

Microsoft Office SuiteCRM Systems

Certifications & Qualifications

Associate's Degree Or Equivalent Technical Training

Industry Keywords

Merchant ServicesTechnical SupportCustomer Support

About the role

Key responsibilities & impact

Answer high volume of inbound support calls and requests in English and Spanish
Make outbound calls to follow up with merchants and resolve their open requests
Deploy, install, and reprogram payment equipment for new and existing merchants
Review merchant files in the CRM to confirm accurate setup and installation
Create POS/VAR Sheets
Support merchants and sales agents with general questions and troubleshooting
Work with internal departments and vendors so every merchant activates smoothly and stays supported
Take on other duties as assigned

Requirements

What you’ll need

Fluency in English and Spanish, spoken and written (Required)
2+ years of experience in a technical or customer support role (Required)
1+ years of experience in the merchant services industry (Required)
Hands-on experience with point-of-sale (POS) systems is preferred
Excellent customer service skills, including staying calm and helpful with escalated calls
Strong organization, attention to detail and time management
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite
Flexibility to work a varying schedule, including some after-hours support
A reliable home workspace with high-speed internet
An associate's degree or equivalent technical training is preferred

Benefits

Comp & perks

Medical, dental, and vision coverage available for employees and dependents
401(k) with company match
Fully remote with a real work/life balance
Career Development and room to advance