Account Representative, SMB

PayPal

. Engage and collaborate with the immediate team .

Posted 9/15/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management and relationship-building skills with small and medium-sized merchants, utilizing AI-powered tools for growth and efficiency. Capable of maintaining accurate reporting and collaborating effectively with internal teams to meet merchant needs.

Highest-signal resume keywords

Account ManagementRelationship ManagementAI-Powered ToolsCustomer-Facing ExperiencePipeline Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Team CollaborationOrganizational SkillsJudgment

Tools & Technologies

AI ToolsData Analysis

Industry Keywords

SMB MerchantsCommercial RelationshipsSales ActivityCustomer BookForecasting

About the role

Key responsibilities & impact

Engage and collaborate with the immediate team
Contribute to solutions and suggest efficiencies
Exercise judgment on issues of importance
Acquire, manage, and expand relationships with small and medium-sized merchants
Prioritize work and ensure task completion guided by policies and procedures
Own and manage commercial relationships with approximately 200 SMB merchants across Southern Germany
Protect existing transaction margin and drive growth through account management, retention, and sales activity
Use AI-powered tools to identify growth, cross-sell, and risk opportunities
Maintain accurate pipeline, forecast, and portfolio health reporting
Coordinate internal teams to resolve merchant needs and determine appropriate actions

Requirements

What you’ll need

1+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience
3+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience
Structured, organised, and able to plan and segment a large customer book
Skilled in customer and commercial conversations
Comfortable using AI, data and playbooks to make sound trade-offs
Reliable team collaborator who keeps records, pipeline and follow-ups accurate
Customer-facing, account-servicing or relationship-management experience is nice to have

Benefits

Comp & perks

Generous paid time off
Healthcare coverage for you and your family
Resources to create financial security
Resources to support your mental health
Balanced hybrid work model with 2 days at your choice of the PayPal office or home workspace for the majority of employees