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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management, leading cross-functional teams, and driving product strategy aligned with business objectives. Proficient in utilizing AI/ML technologies and managing product lifecycles to enhance customer experience and profitability.
Highest-signal resume keywords
Product Strategy DevelopmentAI/ML TechnologiesProduct Lifecycle ManagementCross-Functional LeadershipMarket Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementUsability StudiesData-Informed Decision-MakingProduct Success MetricsCustomer DiscoveryCompetitive AnalysisBudget ManagementTechnical ImplementationArchitectural Roadmap InfluenceServicing Channels Understanding
Soft Skills
LeadershipCollaborationInfluencingCustomer-Centric MindsetExecution
Industry Keywords
Financial ServicesE-CommercePaymentsCustomer ServiceProduct Reviews
About the role
Key responsibilities & impact- Own the agentic open platform and development of hundreds of servicing agents
- Establish a shared product or platform vision and cohesive strategy across the company
- Lead product strategy development with cross-functional stakeholders
- Influence the architectural roadmap while balancing innovation, technical implementation, regulatory requirements, time-to-market, customer needs, and profitability
- Champion customer experience and prioritize customer needs in product requirements and decisions
- Define and use product success metrics, usability studies, research, and market analysis
- Standardize analytics, customer discovery, market research, and competitive analysis
- Manage product profitability and budgetary decisions
- Lead Product Reviews, Operating Reviews, and Business Reviews
- Lead the product management team and collaborate with engineering, design, global markets, operations, and data science
- Own the product lifecycle from ideation to launch
- Present product vision, strategy, and performance metrics to senior leadership and stakeholders
- Drive testing, validation, execution, and data-informed decision-making
Requirements
What you’ll need- 10+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience
- 2 years of experience leading others
- Proven track record of leading and growing high-performing product teams
- Strong understanding of AI/ML technologies, assistants, and LLMs
- Experience managing products and aligning product development with business objectives
- Ability to identify product opportunities, define clear solutions, and drive execution in a fast-paced environment
- Understanding of servicing channels, customer pain points, and customer service is a plus
- Payments, financial services, and e-commerce experience is a plus
Benefits
Comp & perks- Annual performance bonus
- Equity or other incentive compensation, as applicable
- Balanced hybrid work model with 3 days in the office and 2 days at the PayPal office or home workspace
- Generous paid time off
- Healthcare coverage for you and your family
- Financial security resources
- Mental health support
- Reasonable accommodations for qualified individuals with disabilities