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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business operations, strategic planning, and analytics, with a strong focus on process improvement and data-driven decision-making. Proficient in utilizing AI tools and data visualization platforms to enhance operational efficiency and reporting accuracy.
Highest-signal resume keywords
Business OperationsData AnalysisProcess ImprovementAI-Enabled Productivity ToolsMicrosoft Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLPower BITableauLookerData VisualizationScenario AnalysisPortfolio ManagementTechnical Project ManagementBudget ManagementKPI Development
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsStakeholder InfluenceExecution Orientation
Tools & Technologies
Microsoft PowerPointPower AutomateGenerative AI ToolsAutomation PlatformsLow-Code Solutions
Industry Keywords
Technology OrganizationEngineering OrganizationOperational ProcessesWorkforce PlanningOrganizational Effectiveness
Tech Stack
Tools & technologiesCloudSQLTableau
About the role
Key responsibilities & impact- Lead functional projects and programs to optimize operational processes
- Identify issues and recommend process-improvement best practices
- Partner with departments to understand business trends
- Drive business and process improvements within the function
- Support planning and management of financial, budget, and headcount targets
- Serve as liaison between business leadership, staff, and key partners
- Define key metrics, promote transparent reporting, and evaluate progress
- Prepare, analyze, and interpret workforce, OKR, KPI, capacity, investment, roadmap, delivery-health, and leadership-reporting data
- Translate data into insights identifying trends, risks, dependencies, and opportunities
- Create dashboards, executive presentations, and decision-support materials
- Maintain data quality, reporting accuracy, and consistent operating metrics with engineering and product teams
- Support annual and quarterly workforce planning, capacity planning, resource allocation, and scenario modelling
- Support portfolio and operating reviews by tracking priorities, milestones, risks, dependencies, decisions, and follow-through
- Simplify, automate, and improve recurring operational processes and reporting
- Use approved AI and automation tools for analysis, insights, information synthesis, reporting, and communications
- Evaluate AI-generated outputs for accuracy, relevance, bias, and business context
- Develop and maintain operating playbooks, training materials, communications, templates, and best practices
- Develop leadership messaging for internal communications, organizational updates, operating reviews, and executive presentations
- Support employee engagement and organizational effectiveness initiatives
- Lead or contribute to cross-functional initiatives and special projects through implementation and outcome measurement
Requirements
What you’ll need- 5+ years of relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience
- 5+ years of experience in business operations, strategic planning, analytics, program management, technical project management, or a related discipline
- Experience preferably within a technology or engineering organization
- Strong analytical and problem-solving skills
- Advanced proficiency in Microsoft Excel and PowerPoint
- Working knowledge of SQL, Power BI, Tableau, Looker, or equivalent data-analysis and visualization platforms
- Practical experience using generative AI or AI-enabled productivity tools
- Understanding of responsible AI use, including data confidentiality, output validation, bias awareness, and human oversight
- Ability to simplify or automate repeatable processes using AI, workflow tools, or low-code solutions
- Strong execution orientation and ownership from problem definition through delivery
- Excellent written, verbal, and visual communication skills
- Ability to manage multiple projects, competing priorities, and deadlines in a changing, ambiguous environment
- Ability to work independently in a cross-functional, matrixed organization
- Ability to establish credibility, build trusted relationships, and influence stakeholders without direct authority
- Sound judgment and ability to escalate risks appropriately
- Bachelor’s degree in Business, Information Technology, Engineering, Data Analytics, or a related field, or equivalent practical experience
- Preferred: experience supporting platform engineering, infrastructure, cloud, developer productivity, enterprise technology, or another complex technical organization
- Preferred: experience with portfolio management, technology investment planning, engineering capacity planning, or organizational health metrics
- Preferred: familiarity with Power Automate, Copilot, or similar automation/low-code platforms
- Preferred: experience designing executive dashboards, conducting scenario analysis, or developing business cases
- Preferred: curiosity about emerging AI capabilities and their application to business and engineering operations
Benefits
Comp & perks- Balanced hybrid work model: 3 days in the office and 2 days at either the PayPal office or home workspace
- Generous paid time off
- Healthcare coverage for you and your family
- Resources supporting financial security
- Mental health support resources
- Flexible, balanced work culture
- Reasonable accommodations for qualified individuals with disabilities