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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing high-value SMB merchant relationships, utilizing AI-powered tools for growth and risk assessment, and developing strategic account plans. Proven ability to collaborate across teams to enhance process efficiency and resolve complex merchant issues.
Highest-signal resume keywords
Account ManagementCommercial Strategy DevelopmentAI-Powered Tools UtilizationRelationship ExpansionAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningForecastingCross-SellingUpsellingPipeline ManagementRisk AssessmentData AnalysisCommercial OutcomesTransaction Margin GrowthPortfolio Health Reporting
Soft Skills
CollaborationProblem SolvingJudgmentMentoringCommunication
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
SMB MerchantsCustomer RelationshipsCommercial DataGrowth SignalsChurn Risk
About the role
Key responsibilities & impact- Own end-to-end commercial relationships for a portfolio of approximately 80 higher-value SMB merchants
- Develop tailored account plans and commercial strategies
- Identify opportunities to deepen relationships and expand product adoption
- Use AI-powered tools to identify growth, cross-sell, and risk signals
- Protect and grow transaction margin
- Maintain accurate pipeline, forecast, and portfolio health reporting
- Support less experienced Account Management colleagues by sharing effective practices
- Coordinate internal teams to resolve merchant needs
- Work through ambiguous issues without established playbooks
- Collaborate internally to improve process quality and efficiency
- Determine appropriate actions and evaluate alternative solutions
Requirements
What you’ll need- 5+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience
- Track record of owning high-value or strategic customer relationships and commercial outcomes
- Quantifiable experience retaining and growing a complex book of business through cross-sell, upsell or wallet-share growth
- Comfortable using AI and commercial data to prioritize opportunities and identify churn or decline risks
- Ability to solve ambiguous merchant issues beyond standard playbooks
- Strong internal collaboration and ability to mobilize partners across the business
- Ability to maintain clear account plans and forecasts and close out actions
- Analytical skills and sound judgment
- Experience acquiring, managing, and expanding relationships with small and medium-sized merchants
Benefits
Comp & perks- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security
- Support for your mental health
- Flexible, balanced work culture
- Virtual position
- Choice-based wellbeing programs supporting physical, emotional, and financial wellbeing