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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing high-value SMB merchant relationships, utilizing AI-powered tools for growth and risk assessment, and developing strategic account plans. Proven ability to collaborate internally and solve complex merchant issues while maintaining accurate forecasts and pipeline health.
Highest-signal resume keywords
Account ManagementCommercial Strategy DevelopmentAI Utilization for GrowthCross-Sell and Upsell ExperienceInternal Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningForecastingAnalytical SkillsCommercial Data AnalysisRelationship Management
Soft Skills
Problem SolvingCollaborationCommunication
Tools & Technologies
AI-Powered Tools
Industry Keywords
SMB MerchantsTransaction MarginPortfolio HealthChurn Risk IdentificationComplex Book of Business
About the role
Key responsibilities & impact- Own end-to-end commercial relationships for approximately 80 higher-value SMB merchants across West and Central Germany
- Identify opportunities to deepen relationships and expand product adoption
- Solve merchant needs to protect and grow transaction margin
- Develop tailored account plans and commercial strategies
- Use AI-powered tools to identify growth, cross-sell and risk signals
- Maintain accurate pipeline, forecast and portfolio health reporting
- Support less experienced account manager colleagues by sharing effective practices
- Coordinate internal teams to resolve merchant needs and ambiguous issues
- Collaborate internally to influence process quality and efficiency
- Determine appropriate actions and evaluate alternative solutions
Requirements
What you’ll need- 5+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience
- Track record of owning high-value or strategic customer relationships and associated commercial outcomes
- Quantifiable experience retaining and growing a complex book of business through cross-sell, upsell or wallet-share growth
- Comfortable using AI and commercial data to prioritize opportunities and identify churn or decline risks
- Ability to solve ambiguous merchant issues beyond standard playbooks
- Strong internal collaboration skills
- Ability to maintain clear account plans and forecasts and reliably close out actions
- Experience acquiring, managing and expanding small and medium-sized merchant relationships
- Analytical skills and judgment to recommend appropriate solutions
Benefits
Comp & perks- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security
- Mental health support resources
- Flexible, balanced work culture
- Choice-based wellbeing programs supporting physical, emotional, and financial wellbeing
- Virtual work position
- Equal employment opportunity and reasonable accommodations for qualified individuals with disabilities