Senior Director, Global Risk, Servicing, Comms Platform

PayPal

. Establish a shared vision across the company for a portfolio of products or platform products enabling development and scalability .

Posted 9/18/2026full-timeMassachusetts • United StatesSenior💰 $220,000 - $326,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product strategy development, customer experience prioritization, and managing product portfolio profitability. Proven ability to lead cross-functional teams and drive execution through effective product reviews and market analysis.

Highest-signal resume keywords

Product Strategy DevelopmentCustomer Experience PrioritizationProduct Portfolio Profitability ManagementCross-Functional LeadershipMarket Research and Competitive Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Success MetricsUsability StudiesBudgetary Decision-MakingArchitectural Roadmap ShapingAnalytics Standardization

Soft Skills

Vision EstablishmentExecution AccountabilityStakeholder EngagementAdaptability in Evolving Environments

Industry Keywords

Regulatory RequirementsCustomer NeedsMarket AnalysisProduct ReviewsOperating Reviews

About the role

Key responsibilities & impact

Establish a shared vision across the company for a portfolio of products or platform products enabling development and scalability
Lead product strategy development with cross-functional stakeholders
Shape the architectural roadmap while balancing innovation, technical implementation, regulatory requirements, time-to-market, customer needs, and profitability
Champion customer experience and prioritize customer needs in product requirements and decision-making
Define and use product success metrics, usability studies, research, and market analysis
Standardize analytics, customer discovery, market research, and competitive analysis workstreams
Manage product portfolio profitability, including budgetary decisions
Lead Product Reviews, Operating Reviews, and Business Reviews to drive execution and accountability
Interface with senior leadership as needed
Maximize efficiency in a constantly evolving environment

Requirements

What you’ll need

12+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience
5 years of experience leading others

Benefits

Comp & perks

Annual performance bonus, equity, or other incentive compensation, as applicable
Balanced hybrid work model with 2 days at the employee’s choice of PayPal office or home workspace
Generous paid time off
Healthcare coverage for you and your family
Resources to create financial security
Mental health support resources
Reasonable accommodations for qualified individuals with disabilities