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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in user experience research and product strategy, with a strong ability to conduct qualitative and quantitative research, analyze data, and present actionable insights. Proven experience in collaborating with cross-functional teams and leading research programs to enhance user experiences in the financial services domain.
Highest-signal resume keywords
User Experience ResearchProduct StrategyQualitative ResearchQuantitative ResearchFinancial Services
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisResearch MethodologiesUsability TestingSurvey DesignJourney MappingContextual InquiryEthnographyJobs-to-be-DoneCognitive WalkthroughsConcept Testing
Soft Skills
CollaborationCommunicationLeadershipFeedback SeekingAdaptability
Tools & Technologies
AI MethodsDesign SprintsWorkshops
Industry Keywords
PaymentsFinancial ServicesPlatform EcosystemsB2B Audiences
About the role
Key responsibilities & impact- Perform data analysis using specialized domain knowledge and business expertise
- Lead projects and/or programs within the Experience Research family impacting the Product function
- Utilize research methodologies to optimize user experiences
- Act as a subject matter resource for entry-level and developing colleagues
- Share best practices and insights with team members
- Own and drive research programs from beginning to end, partnering with stakeholders to ensure insights are acted upon
- Design, coordinate, and execute qualitative and quantitative research projects
- Balance in-house research execution with vendor-managed projects
- Leverage market data, behavioral data, qualitative findings, and other research sources throughout the product development lifecycle
- Prepare and present concise, compelling, actionable research findings and recommendations
- Liaise between design, product management, engineering, and go-to-market teams
- Design and contribute to workshops and design sprints
- Identify and implement innovative research techniques and emerging tools, including AI methods
- Seek and provide feedback, experiment with new approaches, collaborate with researchers, and expand skills
Requirements
What you’ll need- 3+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience
- 5+ years relevant experience in user experience research, product strategy, and/or market research or equivalent project/portfolio experience with B2B audiences
- Experience conducting research with large enterprise and mid-market corporate decision-makers and/or developers
- Experience with 1:1 interviews, cognitive walkthroughs, moderated and unmoderated usability testing, concept testing, contextual inquiry, diary studies, ethnography, Jobs-to-be-Done, journey mapping, personas, survey design and analysis
- Background in payments, financial services, or platform ecosystems in the financial services space
- Comfort with ambiguity and a method-agnostic mindset
Benefits
Comp & perks- Annual performance bonus, equity, or other incentive compensation, as applicable
- Balanced hybrid work model with 3 days in the office and 2 days at the office or home workspace
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security
- Support for mental health
- Reasonable accommodations for qualified individuals with disabilities