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Payplug

Account Manager – Mass Market

Payplug

. Grow revenue generated by existing merchants in the Mass Market portfolio .

Posted 10/30/2026full-timeParis • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the end-to-end sales cycle, including needs discovery, proposal, negotiation, and contract management. Proficient in leveraging data to identify upsell opportunities and enhance merchant relationships within the fintech and payments sectors.

Highest-signal resume keywords
Sales Cycle ManagementSaaS ExperienceCRM Tools ProficiencyFluent in FrenchCommercial Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales ManagementData AnalysisNegotiationProposal DevelopmentContract ManagementPerformance TrackingProcess ImprovementUpsellingCross-SellingChurn Analysis
Soft Skills
Relationship BuildingOrganizational SkillsAutonomyPersuasionResults-Oriented
Tools & Technologies
SalesforceHubSpotExcel
Certifications & Qualifications
Master’s Degree
Industry Keywords
FintechPaymentsMass Market PortfolioAlternative Payment MethodsMulti-Currency SolutionsRetention InitiativesCommercial ExpertiseAutomationSales CampaignsRisk Management

About the role

Key responsibilities & impact
  • Grow revenue generated by existing merchants in the Mass Market portfolio
  • Identify upsell and cross-sell opportunities using data
  • Build targeted prospect lists, contact merchants by phone and email, and schedule meetings
  • Manage the end-to-end sales cycle: needs discovery and qualification, proposal, negotiation, contract signature, and follow-up through go-live
  • Promote alternative payment methods, multi-currency solutions, and new offerings
  • Launch targeted sales campaigns with the team
  • Help identify at-risk merchants
  • Support retention initiatives and provide commercial expertise on high-priority cases
  • Report churn drivers to help improve the offering
  • Build strong relationships with merchants and handle escalations
  • Collaborate with Product, Risk, Support, and Marketing teams
  • Contribute to automation and process improvement projects
  • Track performance indicators and share best practices with the team

Requirements

What you’ll need
  • Master’s degree or equivalent
  • Initial successful experience in sales or account management
  • Experience in SaaS, fintech, or payments is preferred
  • Strong commercial mindset and results-oriented approach
  • Confident negotiating, persuading over the phone, and achieving targets
  • Organized and autonomous, with the ability to manage a large volume of merchants
  • Proficient in Excel, numerical data, and CRM tools such as Salesforce and HubSpot
  • Fluent in French and professionally proficient in English
  • Strong interest in technology and the online payments industry
  • References will be checked at the end of the recruitment process

Benefits

Comp & perks
  • Hybrid working arrangement
  • €350 contribution toward home-office equipment
  • 25 days of paid leave and 10 additional RTT days per year
  • Coffee, tea, snacks, Monday breakfasts, Friday drinks, and other events for a vibrant team culture
  • Swile meal voucher card worth €10 per day, with 56% covered by Payplug
  • Alan health insurance, with 60% covered by Payplug
  • Second-parent leave
  • 50% reimbursement by Payplug for public transport or Vélib’ subscriptions
  • Qualicare support for everyone’s mental health
  • Windoo: sports, well-being, and personal development activities
  • Two paid days per year to volunteer with associations as part of team-building initiatives
  • Offices in Paris’s 13th arrondissement, near Bibliothèque François Mitterrand