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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within healthcare and financial services, with a strong focus on problem-solving and effective communication in both English and Spanish. Capable of navigating payment plans and enhancing patient experiences through collaboration and process improvement.
Highest-signal resume keywords
Customer Service ExperienceFluency In Spanish And EnglishProblem-Solving SkillsExperience In HealthcarePayment Servicing Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationEmpathyAdaptabilitySelf-Accountability
Tools & Technologies
Payment Servicing PlatformsCRM Tools
Industry Keywords
HealthcareFinancial ServicesPayment Plan ServicingPatient ExperienceCross-Functional Collaboration
About the role
Key responsibilities & impact- Serve as a trusted point of contact for patients and providers
- Support patients in navigating payment plans through PayZen’s platform
- Handle inbound customer support calls and emails
- Handle outbound payment plan support and payment plan conversations
- Resolve account questions, billing issues, and payment plan enrollment matters
- Educate and guide patients on digital payment options and PayZen’s platform benefits
- Collaborate with providers to resolve patient payment plan issues
- Identify process improvement opportunities and surface solutions to enhance the patient experience
- Represent PayZen values and deliver excellent, empathetic service in English and Spanish
Requirements
What you’ll need- 3+ years of customer service experience, preferably in healthcare, financial services, or payment plan servicing
- Fluency in Spanish and English (written and verbal) — required
- Passion for helping patients and making a meaningful impact in healthcare access
- Strong problem-solving skills with the ability to resolve issues independently and with minimal supervision
- Excellent verbal and written communication skills in both languages
- Comfortable working in a remote environment with reliable communication and self-accountability
- Adaptable to evolving tools, processes, and schedules in a fast-paced startup environment
- Experience collaborating effectively with cross-functional teams
- Experience in healthcare and/or fintech is nice to have
- Familiarity with payment servicing platforms or CRM tools is nice to have
- Must answer whether visa sponsorship will be required to work in the US
Benefits
Comp & perks- An opportunity to positively affect the lives of thousands of patients
- A flexible lifestyle that fits the modern work-life balance
- A chance to join a high-growth company at an early stage
- Highly skilled co-workers with whom you can grow your skillset
- Be a part of a team that revolutionizes medical payments in ways never seen before
- The ability to impact company values and culture in a collaborative environment — we value all comments and suggestions
- Competitive pay
- Employer-paid healthcare
- Stock options
- Full-time employees are eligible for a competitive equity package and benefits