PayZen

Account Executive

• Own a territory focused exclusively on closing new logos within health systems and physician groups with more than $100M in revenue
• Identify and manage complex enterprise sales cycles from initial discovery to close
• Deliver account-specific proposals and customized ROIs demonstrating PayZen's patient-affordability value
• Manage multi-stakeholder decision processes across functions and seniority levels
• Provide clear, data-driven pipeline updates for company-wide planning and growth
• Collaborate with Provider Success, Marketing, Implementation, Analytics, and cross-functional teams
• Ensure a seamless transition from prospect to long-term partner

Strategic Account Executive

Representative

• Conduct high-volume outbound calls to patients with overdue payment plans, helping them understand their options and establish a path forward
• Lead empathetic, solutions-oriented conversations that influence patients to take action on their accounts
• Handle a portion of inbound patient inquiries, providing account support and payment plan guidance
• Educate patients on PayZen's platform and the benefits of digital payment options
• Collaborate with providers as needed to resolve patient account issues
• Maintain accountability to core performance metrics including time on calls, collection outcomes, and service quality
• Identify and surface patterns in patient objections or friction points to help improve scripts, tools, and processes

Outbound Service Representative

Customer Support

• Serve as a trusted point of contact for patients and providers
• Support patients in navigating payment plans through PayZen’s platform
• Handle inbound customer support calls and emails
• Handle outbound payment plan support and payment plan conversations
• Resolve account questions, billing issues, and payment plan enrollment matters
• Educate and guide patients on digital payment options and PayZen’s platform benefits
• Collaborate with providers to resolve patient payment plan issues
• Identify process improvement opportunities and surface solutions to enhance the patient experience
• Represent PayZen values and deliver excellent, empathetic service in English and Spanish

Customer Service Representative, Bilingual – Spanish

DevOps Engineer

• Design, deploy, and manage highly available, scalable infrastructure using Kubernetes and Docker across AWS and GCP
• Develop and maintain Terraform configuration management solutions for consistent environment provisioning and management
• Implement and manage CI/CD pipelines for rapid, reliable, automated software releases
• Administer and troubleshoot Linux operating systems
• Implement and optimize observability practices for logging, tracing, and alerting using tools such as Prometheus
• Automate repetitive tasks and system operations using Bash and Python
• Collaborate with development, data, and security teams to support product requirements and compliance standards
• Participate in an on-call rotation to ensure service reliability and incident responsiveness
• Report to the Director of DevOps and collaborate closely with the Engineering team

Strategic Account Executive

Outbound Service Representative

Customer Service Representative, Bilingual – Spanish

Senior DevOps Engineer