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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on healthcare access, effectively resolving billing issues and guiding patients through payment plans. Proficient in communication and collaboration within cross-functional teams to enhance the patient experience.
Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsVerbal And Written Communication SkillsExperience In Healthcare And/Or FintechFamiliarity With Payment Servicing Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyAdaptabilitySelf-Accountability
Tools & Technologies
CRM ToolsPayment Servicing Platforms
Industry Keywords
HealthcareFinancial ServicesPayment Plan ServicingPatient ExperienceCross-Functional Collaboration
About the role
Key responsibilities & impact- Represent PayZen values and deliver excellent, empathetic service in every patient and provider interaction
- Handle inbound and outbound calls and emails regarding account questions, billing issues, and payment plan enrollment
- Educate and guide patients on digital payment options and the benefits of PayZen's platform
- Conduct outbound payment plan conversations with patients to resolve overdue accounts
- Collaborate with providers to resolve issues related to patient payment plans
- Identify opportunities for process improvement and proactively surface solutions to enhance the patient experience
- Support patients in navigating payment plans through PayZen's platform
- Serve as a trusted point of contact for patients and providers
- Help resolve billing questions, set up payment arrangements, and advocate for an exceptional patient experience
Requirements
What you’ll need- 3+ years of customer service experience, preferably in healthcare, financial services, or payment plan servicing
- Passion for helping patients and making a meaningful impact in healthcare access
- Strong problem-solving skills with the ability to resolve issues independently and with minimal supervision
- Excellent verbal and written communication skills in both languages
- Comfortable working in a remote environment with reliable communication and self-accountability
- Adaptable to evolving tools, processes, and schedules in a fast-paced startup environment
- Experience collaborating effectively with cross-functional teams
- Experience in healthcare and/or fintech
- Familiarity with payment servicing platforms or CRM tools
- Must respond to visa sponsorship question for work in the US
- Must provide required application materials including name, email, phone number, resume, and location
Benefits
Comp & perks- An opportunity to positively affect the lives of thousands of patients
- A flexible lifestyle that fits the modern work-life balance
- A chance to join a high-growth company at an early stage
- Highly skilled co-workers with whom you can grow your skillset
- Be a part of a team that revolutionizes medical payments in ways never seen before
- The ability to impact company values and culture in a collaborative environment — we value all comments and suggestions
- Competitive pay
- Employer-paid healthcare
- Stock options
- Competitive equity package and benefits