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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in high-volume outbound calling and patient account management, with a focus on empathetic communication and problem-solving. Proficient in navigating objections and influencing patient actions while maintaining professionalism in a remote work environment.
Highest-signal resume keywords
Outbound Sales ExperienceCollections ManagementPayment Plan ServicingVerbal Communication SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyInfluencing SkillsProfessionalismAdaptabilitySelf-Accountability
Tools & Technologies
PayZen Platform
Industry Keywords
HealthcareFintechPayment ServicingCustomer-Facing RoleHigh-Volume Calls
About the role
Key responsibilities & impact- Conduct high-volume outbound calls to patients with overdue payment plans, helping them understand their options and establish a path forward
- Lead empathetic, solutions-oriented conversations that influence patients to take action on their accounts
- Handle a portion of inbound patient inquiries, providing account support and payment plan guidance
- Educate patients on PayZen's platform and the benefits of digital payment options
- Collaborate with providers as needed to resolve patient account issues
- Maintain accountability to core performance metrics including time on calls, collection outcomes, and service quality
- Identify and surface patterns in patient objections or friction points to help improve scripts, tools, and processes
Requirements
What you’ll need- 3+ years of experience in outbound sales, collections, payment plan servicing, or a high-volume customer-facing role
- Comfort with repetitive, high-volume outbound call work
- Genuine ability to influence people toward action while maintaining empathy and professionalism
- Strong problem-solving skills and ability to navigate objections in real time
- Excellent verbal communication skills: clear, persuasive, and patient
- Comfortable working independently in a remote environment with strong self-accountability
- Adaptable to evolving tools, processes, and scripts in a fast-moving startup
- Must answer whether visa sponsorship will be required now or in the future to work in the US
- Nice to have: Experience in healthcare, fintech, or payment servicing
- Nice to have: Outbound cold-calling or sales experience
Benefits
Comp & perks- An opportunity to positively affect the lives of thousands of patients
- A flexible lifestyle that fits the modern work-life balance
- A chance to join a high-growth company at an early stage
- Highly skilled co-workers with whom you can grow your skillset
- Be a part of a team that revolutionizes medical payments in ways never seen before
- The ability to impact company values and culture in a collaborative environment — we value all comments and suggestions
- Competitive pay
- Employer-paid healthcare
- Stock options
- Competitive equity package
- Benefits