Automotive Fixed Ops Specialist – Training and Implementation

PBS Systems

. Deliver expert training and support in English and French to new and existing customers on PBS Dealer Management Software .

Posted 10/3/2026full-timeMontreal • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering bilingual training and support for PBS Dealer Management Software, with strong problem-solving, organizational, and communication skills. Proficient in managing training sessions and adapting to new software tools while ensuring excellent customer service.

Highest-signal resume keywords

Bilingual Communication (English and French)PBS Software ExperienceTraining Facilitation (In-Person and Virtual)Strong Computer Skills (Microsoft Office Suite)Time Management and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PBS Software ProficiencyData EntryTraining DevelopmentDocumentation AbilitiesProblem SolvingTroubleshootingSoftware ImplementationMultitaskingAdaptabilityCustomer Service

Soft Skills

Excellent CommunicationPresentation SkillsPublic SpeakingAccountabilityCollaboration

Tools & Technologies

PBS Dealer Management SoftwareMicrosoft Office Suite (Outlook, Word, Excel)

Certifications & Qualifications

Valid PassportFull, Valid and Unrestricted Driver’s LicenseU.S. Visa (if applicable)

Industry Keywords

Car Dealership EnvironmentFixed OperationsTraining SessionsVirtual TrainingOnsite Training

About the role

Key responsibilities & impact

Deliver expert training and support in English and French to new and existing customers on PBS Dealer Management Software
Primarily conduct virtual training sessions to guide customers through the software implementation process
Provide onsite training for new software installations in person
Develop a thorough understanding of PBS software and related training processes
Gain proficiency in data entry and key operational tasks
Independently manage and deliver assigned training sessions within the primary silo
Become an install resource without assistance
Prioritize tasks independently and demonstrate accountability
Handle assigned DTO Cornerstone tickets in a timely manner
Navigate and demonstrate the PBS DMS system while providing excellent customer service
Respond promptly to internal and external training requests
Write tickets for issues and escalate them to corresponding teams
Stay current with evolving process documentation
Share knowledge across silos and contribute to team learning and development
Expand product knowledge and participate in cross-training opportunities
Support a collaborative and positive team environment
Perform other assigned duties and responsibilities

Requirements

What you’ll need

Bilingual; fluent in French and English (speaking, reading, writing)
1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Strong computer skills, including proficiency in Microsoft Office Suite (Outlook, Word, Excel)
Ability to quickly learn and adapt to new software tools
Ability to travel within Canada and the USA up to 2 weeks per month
Valid passport required
U.S. visa, if applicable, required
Full, valid and unrestricted driver’s license required
Excellent communication skills, including presentation and public speaking
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
High School Diploma

Benefits

Comp & perks

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more