Automotive Fixed Ops Specialist – Training and Implementation

. Develop a thorough understanding of PBS software and related training processes .

Posted 9/26/2026full-timeRemote • CanadaJuniorWebsite

Key responsibilities & impact

Develop a thorough understanding of PBS software and related training processes
Gain proficiency in data entry and key operational tasks
Independently manage and deliver assigned training sessions within the primary silo
Become an independent resource for software installations
Prioritize tasks independently and demonstrate accountability
Handle assigned DTO Cornerstone tickets in a timely manner
Provide customer service by navigating and demonstrating the PBS Dealer Management System
Maintain positive, solutions-focused customer relationships
Respond promptly to internal and external training requests
Document tickets and escalate issues to the appropriate teams
Stay current with evolving process documentation
Share knowledge across silos and contribute to team learning and development
Expand product knowledge and participate in cross-training opportunities
Support a collaborative and positive team environment
Perform other assigned duties and responsibilities

What you’ll need

Fluent in French and English (speaking, reading, and writing)
1–2 years of experience in a car dealership environment, focused on Fixed Operations
Strong computer skills, including Microsoft Office Suite (Outlook, Word, Excel)
Ability to quickly learn and adapt to new software tools
Ability to travel within Canada and the USA up to 2 weeks per month
Valid passport
U.S. visa, if applicable
Valid unrestricted driver's license
Excellent communication, presentation, and public-speaking skills
Strong problem-solving and troubleshooting skills
Effective time-management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
High School Diploma
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset

Comp & perks

Professional development, continuous training, industry certifications, and career advancement pathways
Travel opportunities across Canada, the United States, and the Caribbean
Comprehensive medical and dental coverage
Paid time off, personal days, and paid holidays
Inclusive, collaborative, and supportive team environment
Employee recognition programs
Performance-based incentives
Up to $4,800 per year in product certification bonuses
Travel incentive bonuses
Additional performance incentives
Referral bonuses
Staff discounts with partners such as GM, Dell, and GoodLife
50% work-from-home arrangement