Bilingual Automotive Fixed Ops Specialist – Training and Implementation

PBS Systems

. Develop a thorough understanding of PBS software and related training processes .

Posted 11/3/2026full-timeMontreal • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering training and support for PBS software in both English and French, with a strong focus on customer service and effective communication. Capable of managing training sessions independently while adapting to new software tools and maintaining documentation.

Highest-signal resume keywords

Fluent In French And EnglishPBS Software ExperienceExperience Facilitating Training SessionsStrong Problem-Solving SkillsProficiency In Microsoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PBS SoftwareTraining FacilitationDocumentation AbilitiesProblem-SolvingTime ManagementOrganizational SkillsMultitaskingAdaptability To New SoftwareCustomer ServiceFixed Operations Experience

Soft Skills

Excellent Communication SkillsPresentation SkillsPublic Speaking SkillsAccountabilityCollaboration

Tools & Technologies

Microsoft Office SuitePBS Dealer Management System

Certifications & Qualifications

Valid PassportValid Unrestricted Driver's LicenseU.S. Visa (If Applicable)

Industry Keywords

Car Dealership EnvironmentFixed OperationsTraining ProcessesVirtual TrainingOnsite Training

About the role

Key responsibilities & impact

Develop a thorough understanding of PBS software and related training processes
Deliver expert training and support in English and French to new and existing customers
Conduct primarily virtual training sessions guiding customers through software implementation
Provide onsite training for new software installations
Independently manage and deliver assigned training sessions within the primary silo
Become an independent installation resource
Prioritize tasks independently and demonstrate accountability
Handle assigned DTO Cornerstone tickets in a timely manner
Navigate and demonstrate the PBS Dealer Management System while providing excellent customer service
Respond promptly to internal and external training requests
Document tickets and escalate issues to the appropriate teams
Stay current with evolving process documentation
Share knowledge across silos and contribute to team learning and development
Expand product knowledge and participate in cross-training opportunities
Support a collaborative and positive team environment
Perform other assigned duties and responsibilities

Requirements

What you’ll need

Fluent in French and English (speaking, reading, and writing)
1–2 years of experience in a car dealership environment, focused on Fixed Operations
Strong computer skills and proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
Ability to quickly learn and adapt to new software tools
Ability to travel within Canada and the USA up to 2 weeks per month
Valid passport
U.S. visa, if applicable
Valid unrestricted driver's license
Excellent communication, presentation, and public speaking skills
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem-solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
High School Diploma

Benefits

Comp & perks

Professional development, continuous training, industry certifications, and career advancement pathways
Travel opportunities across Canada, the U.S., and the Caribbean
Medical and dental coverage
Paid time off, personal days, and paid holidays
Inclusive, collaborative, and supportive team culture
Employee recognition programs
Performance-based incentives
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts with partners such as GM, Dell, and GoodLife
Competitive annual base salary