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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and a customer-focused approach while guiding individuals through the background screening process. Maintains compliance with regulatory requirements and internal standards, ensuring accurate processing of applications and effective management of user queries.
Highest-signal resume keywords
Strong Written Communication SkillsStrong Verbal Communication SkillsCustomer FocusAttention To DetailProblem-Solving Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
IntegrityHonestyResilienceEmpathyPatienceApproachabilityCoachabilityEagerness To LearnCuriosity
Tools & Technologies
Personnel ChecksTaxiPlusDBS Online SystemDVLA Online System
Industry Keywords
Background ScreeningComplianceRegulatory RequirementsApplication ProcessingRecord Keeping
About the role
Key responsibilities & impact- Provide professional support to subjects using Personnel Checks and TaxiPlus services
- Guide individuals through the background screening process
- Act as a key point of contact and ensure applications progress smoothly
- Maintain compliance with internal standards, regulatory requirements, and customer expectations
- Interact with platform users by phone, email, and live chat
- Review and process applications for accuracy and completeness
- Assist users with DBS and DVLA online systems
- Track forms and resend access details when needed
- Manage queries and communicate next steps or delays
- Record correspondence from external partners and notify internal teams of issues
- Maintain accurate records across relevant platforms
- Follow company retention and security policies
- Ensure compliance with legislation and internal procedures
Requirements
What you’ll need- Strong written and verbal communication skills
- Customer focus and passion for helping people
- Integrity and honesty in all interactions
- Attention to detail
- Problem-solving ability
- Resilience and drive
- Empathy and patience
- Approachability and coachability
- Eagerness to learn and curiosity
- Ability to include the word “microwave” in the application
- Full-time availability, 5 days a week
Benefits
Comp & perks- Entitlement to bonus schemes
- Additional individual and team-based bonuses and incentive schemes
- Hybrid working
- Additional holidays each year
- Additional paid break/lunch times each day
- Thorough on-boarding and induction programme
- Continual personal and professional development
- Hybrid working structure after initial training, including working from home on certain days
- Regular team activities and celebrations
- Award-winning office environment