PC Group

Customer Support

• Provide professional support to subjects using Personnel Checks and TaxiPlus services
• Guide individuals through the background screening process
• Act as a key point of contact and ensure applications progress smoothly
• Maintain compliance with internal standards, regulatory requirements, and customer expectations
• Interact with platform users by phone, email, and live chat
• Review and process applications for accuracy and completeness
• Assist users with DBS and DVLA online systems
• Track forms and resend access details when needed
• Manage queries and communicate next steps or delays
• Record correspondence from external partners and notify internal teams of issues
• Maintain accurate records across relevant platforms
• Follow company retention and security policies
• Ensure compliance with legislation and internal procedures

Explore Customer Service Advisor at PC Group. Review requirements and application details.